Refugee resource

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Local Hospitals

Carolinas Medical Center Main (CMC)

Address: 1000 Blythe Boulevard, Charlotte, NC 28203 Phone: 704.355.2000


CMC (Mercy)

Address: 2001 Vail Avenue, Charlotte NC 28207 Phone: 704.304.5000

Website: Novant Health Presbyterian Medical Center (Main) Address: 200 Hawthorne Lane, Charlotte, NC 28204 Phone: 704.384.4000


Novant Health Matthews Medical Center

Address: 1500 Matthews Township Pkwy, Matthews, NC 28105 Phone: 704. 384.6638


Counseling and Mental Health Services

Emergency Contacts

Behavioral Health Emergency Room

Services: Offers emergency services for behavioral health issues. Address: 501 Billingsley Road, Charlotte, NC 28211

Phone: 1.800.418.2065

Crisis Intervention Officer

Services: Provides immediate help in a crisis situation. Phone: Dial 911 and ask for Crisis Intervention Officer

Mecklenburg and Cabarrus Crisis Services

Services: Provides 24-Hour Call Center and Mobile Crisis Unit Phone: 1.800.939.5911

Suicide Hotline

Services: Provides professional counseling during a suicidal crisis. Ask for your primary language.

Phone: 1.800.784.2433 or 1.800.273.8255

Non-Emergency Contacts

Access Family Services

Services: Provides an array of behavioral health services to children, adults, and families including adolescent day treatment, intensive in-home, foster care, outpatient therapy, assessment and medication management.

Address: 2633 West Boulevard, Charlotte, NC 28208

Phone: 704.521.4977 for information, 888.773.373 24-hour hotline Website:

Alexander Youth Network

Services: Provides an array of behavioral health services to

children and adolescents including diagnostic and outpatient office services, multisystem therapy, day treatment,

therapeutic foster care and psychiatric residential treatment and medication management.

Address: 6220 Thermal Road, Charlotte, NC 28222 Phone: 855.362.8470


ANCHOR International Mission, Inc.

Services: Clergy hospital or home visitation to refugee families. Interpreters available on an as needed basis. Meeting the refugee communities needs spiritually, emotionally and mentally.

Address: PO Box 43777, Charlotte, NC 28215

Phone: 704.497.3387


Cardinal Innovations Healthcare Solutions

Services: Links clients with substance abuse, mental health and developmental disability services. Services available for those primarily with Medicaid in addition to those without health insurance or with limited financial resources. Translators are available. Online materials available – access brochures, review enrollee handbook and other publications, find a provider and more. 24-hour Customer Service Call Center.

Address: 1100 South Tryon Street, Charlotte, NC 28203

Phone: 1.800.939.5911 or 980.938.4108


Carolinas Healthcare System Behavioral Health

Services: Provides a 24-Hour Call Center for substance abuse and mental health treatment, only psychiatric emergency department in the region staffed by board-certified physicians. Separate inpatient services for children, teens and adults. Extensive outpatient services are available. Bilingual therapists and interpreters are available. Medicaid, Medicare and most insurance plans accepted; sliding fees available for Mecklenburg County residents.

Address: 501 Billingsley Road, Charlotte, NC 28211 Phone: 704.444.2400 or 800-418-2065


Mental Health America of Central Carolinas

Services: Promotes mental wellness through advocacy, prevention and education. Provides culturally and linguistically competent mental health services to refugees. When calling ask for Multicultural Advocate.

Address: 3701 Latrobe Drive, Suite 140, Charlotte, NC 28211

Phone: 704.365.3454


Support Works

Services: Offers a directory of resources in the Charlotte, NC region for nonprofit non-political support groups.

Address: 1607 W Dilworth Road, Charlotte, NC 28203 Phone: 704.331.9500


Teen Health Connection

Services: For ages 11-21 years old. Mental health services: outpatient therapy, comprehensive clinical assessments, mental health triage services for medical patients and referrals. Center for Disordered Eating: medical and nutritional services. By appointment only. Accepts Medicaid, Health Choice, most major

insurance carriers, sliding scale and self-pay for all services. Spanish interpreters are available.

Hours: Monday – Friday 8:00 am – 5:00 pm

Address: 3541 Randolph Road, Suite 206, Charlotte, NC 28211

Phone: 704.381.8336


The Relatives Youth Crisis Center

Services: Provides a safe location for youth 7-17 who have run away from home, are homeless, or just going through a rough family situation with nowhere else to turn. For up to 14 days, youth have a safe place to go where they and their families can work on the issues that brought them to The Relatives Crisis

Center. Most youth stay less than eight days because staff members work hard to put plans in place to keep families on track. Nine people can stay at a time, and everyone is expected to work hard on their problems, take care of the house, and help each other stay safe. Parenting support classes.

Address: 1100 East Boulevard, Charlotte, NC 28203

Phone: General info 704.344.1111; 24/7 Hotline 704.377.0602 Website:


Another Level Counseling and Consultation

Services: Provide an array of behavioral health services to children, adults and families including assessment, counseling, intensive in-home treatment, community support, substance abuse treatment and medication management. Interpreters available.

Address: 1935 J N Pease Place, Suite 104, Charlotte, NC 28262 Phone: 704.548.5298


Carolinas Creative Counseling

Services: Provides intensive home services, outpatient therapy, substance abuse intensive outpatient program, diagnostic assessments, and medication management for individuals and families in crisis.

Address: 4415 Monroe Road, Suite 100, Charlotte, NC 28205

Phone: 704.332.3634


Counseling Centers at Charlotte

Services: Provide Christian Counseling and Coaching by state-certified Pastoral Counselors, ACC Certified Coaches, Licensed Professional Counselors and Certified Clinical Social Workers. Will file insurance claims when appropriate. Churches, corporations, and individuals contribute to a client subsidy fund that allows individuals from those entities with limited resources to apply for reduced fees. Fees will be discussed in the first session. Some congregations have chosen to be a "covenanting church" by including the center in their annual budget.

Address: 328 W Carson Boulevard, Charlotte, NC 28203 Phone: 704.375.9025


Family Outreach & Counseling Center

Services: Offers individual and group counseling, in-home therapy, premarital counseling, supervised visitation and parenting exchange, training and workshops. Accepts most major insurance companies, Employee Assistance Program, Medicaid and NC HealthChoice.

Address: 200 W. Sugar Creek Road, Charlotte, NC 28213 Phone: 704.509.9917


Institute for Family Centered Counseling

Services: Offer an array of personalized services including in home therapy that help families stay together and help individuals live more independently in the communities they call home. Interpreters available.

Address: 8604 Cliff Cameron Drive, Suite 170, Charlotte, NC 28269 Phone: 704-594-9837


Presbyterian Samaritan Counseling Center

Service: Provides a variety of psychological services to adults, adolescents, children, individuals, clergy and families regardless
of gender, race, ethnicity, religion, or sexual orientation including addiction and substance abuse treatment; birth, reproductive trauma and loss counseling; career counseling; child and adolescent services; chronic pain and illness counseling; couples therapy, pastoral counseling; psychiatric services, psychotherapy for trauma recovery.

Address: 5203 Sharon Road, Charlotte, NC 28210 Phone: 704.554.9900


Project 658

Services: Counseling for families and individuals with a variety of difficulties such as depression, anxiety, anger, fear, grief, past trauma, stress, marriage problems or other family problems. Counseling sessions available on Mondays and Wednesdays. Call for an appointment.

Address: 3646 Central Avenue, Charlotte, NC 28269 Phone: 980.349.6580

Contact: Katie Guelzow, MACC, LMFTA Website:

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