Motivation for writing this project originated two years ago when author of this project in collaboration with other two students wrote project about knowledge management. The basic knowledge and understanding of knowledge management field were obtained. Since then author of this project wrote several projects in fields directly or indirectly connected to knowledge management. This project is an attempt to explore this field in new way –through actors view – and thus gain new knowledge and understanding of the field.
Initial expectations were to create better understanding of reverse knowledge transfer and knowledge transfer as such for both, the author and a reader. As knowledge management is considerably new discipline it has still a lot of unexplored aspects and this thesis tries to explore some of them and thus make knowledge management discipline more understandable for academics as well as general public. As in MIKE program at Aalborg University “K” stands for knowledge this thesis is considered also valuable contribution to future students of this study program.
As in MIKE program “I” stands for innovation in this project author chose to use non conventional approach for project – Actors view. It is absolutely new type of approach for author. Project is theoretical with no practical problem investigation, and following actors view certain results from previous authors projects were used as well as knowledge from previous projects were big foundation for this thesis. Further lot of academic research papers were reviewed and literature analysed in order to get enough valid information to build understanding of reverse knowledge management.
Project has three main parts followed by final conclusion. First part explains motivation and purpose of this thesis as well as connection with previous authors work and interest in knowledge management field. Second part explains in details terms “knowledge”, “knowledge management”, “knowledge transfer” and various important aspects of them. Third part analyses literature and models of knowledge transfer created by various academics and experts in field in order to gain better understanding of knowledge transfer and more specifically reverse knowledge transfer processes.
It was found that reverse knowledge transfer is natural process which to some extent happens at every organization. Various important influencers of reverse knowledge transfer were found as well as proof of benefits which successful reverse knowledge transfer can bring to an organization. However most importantly specific aspects of main three reverse knowledge transfer enablers – tools, conditions, information - were found and suggestions for their development were created. All in all general understanding of reverse knowledge transfer were created and lot of knowledge were placed as well as gained from this project.
The biggest ambition of this thesis has been choice of actors view. Actors view approach has been introduced in MIKE-B methodology course at first semester and it is focusing on knowledge creating. Ambition to create knowledge for self and the reader as well as ambition to innovate led to choice of this approach and results achieved through it is more than initially expected. Thus it can be said that this project not only created better understanding of reverse knowledge transfer but also is successful attempt to use actors view in research.