Freshbenies Telephone Script



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freshbenies Telephone Script

freshbenies, this is _________! How can I help you?

OK, great! First, let me ask what state are you calling from? [If from WA or VT, “I’m sorry to say this product is not available for purchase in your state”]

For FAQ’s, answer as below….

Q: What is freshbenies? A: We say that freshbenies takes the headache out of healthcare (and more)…all in one easy-to-use card. Our main card has 4 services and then we offer add-on services – all of them help save you time, money and frustration!

Q: How does this work with my health insurance? A: freshbenies is a HUGE help for those with great insurance, some insurance or no insurance! For instance, you can't always get your primary care physician on the phone in 10 minutes at 2am to answer a question, get peace of mind or a much-needed medication. With freshbenies, you can call a doctor 24/7 and get a prescription written (no consult fee), if needed! Or, you can email a specialist and get personalized answers to your medical questions within a few hours. Even with insurance, you need help navigating "the system", finding high-quality lower-cost options for care, and organizing or negotiating medical bills. Even with insurance, you can use dental, vision and prescription discounts throughout the year on things that are expensive or not covered by your insurance.

Q: What if I'm not satisfied with the freshbenies card? A: No problem...there's a 30 day money-back guarantee and you can cancel at any time beyond that. Just call the number on the back of your card - we're not about roping you into something you don't love!

Q: Why is this so inexpensive? A: First, this isn’t expensive insurance. Second, We buy bulk! Really...we have a lot of members who use these services, so we're able to bring a great price to you and your family.

Q: How many times can I use the Dental/Vision/Pharmacy discounts? A: As many times as you need to- there's no limit to the savings fun! AND, you can start using it as soon as you get your freshbenies card- there's NO waiting!

Q: How does this work with my FSA or HSA? A: You can't pay for your freshbenies card with your Flexible Spending Account (FSA) or Health Savings Account (HSA) money because freshbenies is not insurance. BUT, a freshbenies card helps keep more of your hard-earned money in the FSA/HSA account. How? Skipping a doctor visit by using the freshbenies 24/7 telehealth service, or emailing a specialist to get medical advice, or getting discounts on allowed dental, vision and prescription expenses.

Q: How do the Dental/Vision/Pharmacy/Pet Care networks work with my insurance? Whether you're well insured or not, the discounts work for things your insurance doesn't cover. For instance, you may have great dental and vision insurance, but there are many things you might need throughout a year that aren't covered (orthodontia, whitening, brand name frames, LASIK, any major work beyond your insurance max). The prescription discount is great for drugs that are expensive or not covered by insurance. The same goes for your pet insurance program – grooming, food, boarding aren’t included – this is where the Pet Care discount kicks in.

Q: How do I learn more? A: Visit the What the Card Does page on our website to learn more about the services. You can watch videos, locate providers, get Rx pricing in your area and read details about each service. You can also visit our beniebuzz page for testimonials and helpful blog posts. Finally, take us for a test drive! For a few dollars a month and with a 30 day money-back guarantee, you can't go wrong.

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Q: Can't I wait to buy the freshbenies card when I or someone in my family is sick? A: No, it takes 7-10 business days to get the card and info packet to you in the mail before you can access the services. So, for a few dollars a month, you should just do it now so you'll be ready when sickness looms and you can use all the services when you need them!

Q: Can I start using the services immediately? A: Unfortunately, no. We need time to get your membership set up with our partner companies before you can start using the services. As soon as you become a member, your member packet goes into the mail and takes 7-10 business days to get to you. Once you get that, you'll have full access to the benies!

Q: Who’s included in a membership? A: freshbenies card includes you and all your IRS dependents (and all pets are included in the Pet Care Savings). One exception: LifeLock is available as an Individual or a Family plan.

Are you ready to become a freshbenies member or do you have additional questions?

If we need to explain the services, we’ll do as below….

These non-insurance benefits take the headache out of healthcare (and more) and save you hundreds to thousands! Let me quickly walk you through each benefit:

Our main “Access” card includes 4 services. The cost is $12 per month for your family and there’s a one-time $10 set up fee…

First, is our 24/7 telehealth service. You can call anytime, consult with a U.S. doc & get a prescription written, if needed, at no additional cost….no kidding!

Next is our Doctors Online service. Now you can stop searching the web for bad advice. Email physicians, psychologists, dentists, dietitians, fitness trainers (and more) and get personal answers to your questions in a few hours.

The next benefit is called Advocacy – it’s like having a friend in the insurance industry! This expert will help when you’re confused and frustrated by medical care, paperwork, insurance…”the system.” They can help find doctors and schedule appointments, answer questions about tests, treatments and medications, research prices for procedures before you have them done, and more. Experts who know the ins and outs of billing practices will attempt to negotiate a reduction in your out-of-pocket medical expenses.

Finally, the Prescription discount is great for expensive drugs or drugs not covered by your insurance. You can save 10 – 85% off (the average is 46%) at 60,000 pharmacies nationwide including CVS and Walgreens.

That’s the Access package – do you have any questions?

Then we have some optional add-ons…I’ll walk you through those quickly:

I’m sure you’ve heard of LifeLock? We’ve partnered with them because Identity theft is one of the fastest growing crimes in America. You can look to the industry leader with the most comprehensive identity theft protection available. We have both Individual and Family memberships available. Individual is $8.49 per month (you can add family members later at $9.99 each) – the Family plan is $23.36.


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Next is Legal Services. We offer 9 free basic services, such as a simple will, consultations, or attorney-made phone calls and letters on your behalf. There are 8 commonly used services that have deeply discounted fee – like a Traffic Ticket defense for $89 vs. the average cost of $199. In certain situations, attorney liability may

require plan attorneys to ask for a retainer prior to providing some of the free legal services. Finally, you’ll also save 40% off attorney fees on more complicated needs. This is $4 per month for your family.

We have a Dental-Vision Savings package that’s $4 per month for your family. For Dental Savings, you can save on everything from cleanings, braces and root canals, to whitening and more at over 158,000 providers nationwide, which was updated as of December 2014! And for Vision, you’ll receive 10 – 60% off everything from brand-name eyewear, LASIK, contacts, exams at over 20,000 providers nationwide. This isn’t insurance, but you won’t pay full price for your dental and vision needs.

Our final add-on service is Pet Care Savings. Do you have pets?

If yes: You can save 25% on vet services and 10-35% on everything else for your pet(s): boarding, training, pet-sitting, grooming, pet food, medications, vitamins and more — at thousands of providers nationwide. This is $4.00 per month.

If no: proceed to…

Does the freshbenies card sound right for you and your family?

We always start with the Access card and were you interested in any of the add-ons?

Before we move forward, did you notice on our site that this is NOT insurance and it’s not intended to replace insurance? {Wait for answer} The good news is that it’s simple and easy-to-use. And, you’ll start saving as soon as you get your member card and Info Booklet with all the details and toll-free numbers you’ll need to get started.
If you are not totally satisfied with your membership, just call member services within 30 days and your membership money will be refunded.  And you can cancel at any time, too.
OK, bear with me while I read the necessary disclosures to you. You don’t need to write these down because they’ll be in the info pack you’ll receive…
Read this for most states (see exception states below):

Your membership is effective upon receipt of membership materials. This plan is NOT insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. This discount card program contains a 30 day cancellation period. The range of discounts for medical or ancillary services provided under the plan will vary depending on the type of provider and medical or ancillary service received. You will receive a full refund of membership fees, excluding registration fee, if membership is cancelled within the first 30 days after the effective date.

The Discount Medical Plan Organization is New Benefits, Ltd., Attn: Compliance Department, PO Box 671309 Dallas, TX 75367-1309, 855-647-6762. Website to obtain participating providers: www.freshbenies.com. Telehealth operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S.
FL Residents:

Disclosures: Your membership is effective upon receipt of membership materials. This plan is NOT insurance coverage and does not meet the minimum creditable coverage requirements under the


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Affordable Care Act. This plan provides discounts at certain healthcare providers for medical services. This

plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. This discount card program contains a 30 day cancellation period. Member shall receive a full refund of membership fees, excluding registration fee, if membership is cancelled within the first 30 days after the effective date. Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309. Website to obtain participating providers: www.freshbenies.com. Telehealth operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S.


AR and TN Residents:

Your membership is effective upon receipt of membership materials. This plan is NOT insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. This discount card program contains a 30 day cancellation period. A refund of all fees will be issued if membership is cancelled within the first 30 days. Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309, 855-647-6762. Website to obtain participating providers: www.freshbenies.com. Telehealth operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S.


MA Residents:

Your membership is effective upon receipt of membership materials. This plan is NOT insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts Health Insurance Standards. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. This discount card program contains a 30 day cancellation period. The range of discounts for medical or ancillary services provided under the plan will vary depending on the type of provider and medical or ancillary service received. Member shall receive a full refund of membership fees, excluding registration fee, if membership is cancelled within the first 30 days after the effective date. Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309, 855-647-6762. Website to obtain participating providers: www.freshbenies.com. Telehealth operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S.


MD Residents:


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Your membership is effective upon receipt of membership materials. This plan is NOT insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. This discount card program contains a 30 day cancellation period. The membership fee and one-time registration fee (minus $5.00) will be refunded if cancelled within the first 30 days and upon return of the discount card. Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309, 855-647-6762. Website to obtain participating providers: www.freshbenies.com. Telehealth operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S.

Do you have any questions about the disclosures I’ve just reviewed? (Must receive an audible confirmation.)

OK, let’s get you set up!


First, what’s your full name? Address? Phone number? Email address? Your birthdate?

Now, let’s talk about cards. Two cards are included in the $10 set up cost, so that’s good for you and your spouse. This is NOT insurance, so your kids don’t need separate cards – you can use your card for them. Is there anyone in your family that needs a separate card – maybe an older child that drives or is off at college? Those are just $1 each. OK, just need their name and birthdate.

Finally, I just need your credit card number and expiration date and “secret code” – the 3 digit number on the back of your card? Will we ship your info packet and cards to the same address you gave me earlier?
GREAT…I have you registered for the Access card that includes telehealth, doctors online, advocacy and prescription discounts . Your Credit Card ending in <1234> will be billed <$30.00> today, which includes the monthly fee of <$22.00>, the $10.00 one time charge, . Going forward, your card will be billed <$22.00> on the of each month. You can cancel at anytime by calling members services at 855-647-6762
Your info packet and cards will arrive in 7-10 business days - be sure to read the Welcome Letter and follow the instructions for getting set up with Teladoc – it only takes about 15 minutes. That way, when you’re sick, it’s easy to make the call because they’ll have all your medical history.
You’ll get a confirmation email shortly
Thanks SO much – we love having you as a freshbenies member!


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