360 Feedback Provider Comparison Table



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360 Feedback Provider Comparison Table

NB - This table is designed to be read in conjunction with the notes at http://lumus360.co.uk/resources/selecting-a-360-degree-feedback-provider



Purchasing Criteria

Potential Suppliers




Provider 1

Provider 2

Lumus360

Remarks

Service provided

Fully managed or self-managed







Fully managed is their core product (both available)




Credibility

  • Number of years trading







15










Large and excellent




Usability (User experience)












  • One login with direct access


































Customisation

  • Questionnaire(s) and their rating scale(s)







 (at no cost)










 (at no cost)




  • Branding







 (at no cost)




  • User journey







 (at no cost)




Questionnaire design

Support to build a bespoke questionnaire







 (free service)




Customer support

  • Consultancy







 (at no cost)




  • Supporting resources







 (at no cost)




  • Dedicated support







 (at no cost)




  • Implementation refinement







 (at no cost)






Feedback reports

  • Ability to customise







 (at no cost)




  • Availability of standard reports (Individual, Group and Comparative)










Cost

  • Transparency of pricing












  • Build cost







£nil




  • Reports







£90 (on a sliding scale










£90 (on a sliding scale)




Supporting services

Coaching/ feedback support services available







 (full range available)




Data Security












  • Disc mirroring or effective back up












  • Https













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