Our customer terms cloud services recent changes



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OUR CUSTOMER TERMS telstra spectrum telstra - it\'s how we connect

CLOUD SERVICES
RECENT CHANGES



Recent Changes

1This document lists recent changes to the Cloud Services section of Our Customer Terms.


Date of change

Service/Feature

What has changed?

See

4 December 2016

Data Centres

Introductions of terms for new Data Centre services from Sungard and Your DC

Private Cloud: Sungard and Your DC (new sections)

13 October 2016

Managed Private Cloud

Introduction of terms for Managed Private Cloud

Managed Private Cloud (new section)

29 September 2016

Duress Alarm Application

New terms for Duress Alarm Application

Part B: Applications:

Duress Alarm App



19 September 2016

Internet of Things

Update in relation to malware and virus protection

Internet of Things: 13.5

6 September 2016

OpenShift Dedicated

Introduction of terms for OpenShift Dedicated

OpenShift Dedicated (new section)

25 August 2016

Neto

Introduction of new plans and new pass-through terms for new customers. Housekeeping changes.

Cloud Services - Neto: clauses 2, 5 and 6.

1 August 2016

Deputy

Changing in pricing structure, introduction of new Deputy Enterprise licences and SMS fair use policy.



Deputy: 3.2, 3.6, 3.7, 4.1, 4.2, 4.3, 4.4, 4.5, 4.13, 4.14, 4.15 and 4.18.



28 July 2016

Microsoft Online Services

Office 365 Bundles

Microsoft Online Services: 2.121, 23, 24.1

28 July 2016

Microsoft Cloud Services

Office 365 Bundles

Microsoft Cloud Services: 2.90, 35

6 July 2016

Cloud Management Platform

Introduction of terms for Cloud Management Platform (RightScale).

Cloud Management Platform (new section)

30 June 2016

Hybrid Disaster Recovery

Moved the terms from Hybrid Services to Cloud Infrastructure and Tailored Infrastructure sections

Cloud Infrastructure: 11

Tailored Infrastructure: 12

Cloud Infrastructure Security Services

Moved the security services to a new section

Cloud Infrastructure: 10 (deleted)

Security Services (new section)

Gateway Protection Advanced

Introduction of terms for Gateway Protection Advanced

Security Services: 9

Managed Virtual Machine

Introduction of terms for Managed Virtual Machine

Cloud Managed Services (new section)

28 June 2016

Telstra Internet Of Things

Introduction of terms for Telstra Internet Of Things

Telstra Internet Of Things (New Section)

Nutanix Platform

Introduction of terms for Nutanix Platform

Nutanix (new section)

Cisco HyperFlex

Introduction of terms for Cisco HyperFlex

Cisco HyperFlex (new section)

22 June 2016

Telstra professional services for Microsoft Dynamics CRM Online

Introduction of terms for Microsoft Dynamics CRM Online

Microsoft Cloud Services: 2.90, and 7.18 to 7.23.

21 June 2016

Canvas

The introduction of new terms and conditions to align with new Canvas plans and user licence structure.

Canvas: 2.24, 3.1 through to 4.4, and 4.6 through to 4.8.

17 June 2016

Search Engine Optimisation Managed Services

The introduction of a new product.

New section (SEO managed services)

14 June 2016

Digital Support Services Neto & Digital Support Services Performance Marketing

The introduction of a new product.

New section (digital support)

18 May 2016

Telstra Apps Marketplace

Clarification of trial terms.

Telstra Apps Marketplace services section at clauses 1.1, 1.2, and 3.40

11 May 2016

Microsoft Azure

Introduction of terms for Microsoft Azure

Microsoft Azure (new section)

6 May 2016

Cloud Infrastructure Gen2

Introduction of terms for Cloud Infrastructure Gen2

Cloud Infrastructure: 3.2, 4.1, 4.11, 4.52-57, 5.1, 8.2, 9.3 and 10.1

4 April 2016

Microsoft Cloud Services

Introduction of terms for Microsoft Cloud Services and Dynamics CRM Online

Telstra Apps Marketplace: new Microsoft Cloud Services section

24 March 2016

Cloud Services

Re-organisation of the Parts of the Cloud Services, including:

  • moving SLA targets from the General section to Cloud Infrastructure and Tailored Infrastructure;

  • separating Cloud Infrastructure and Tailored Infrastructure into separate sections;

  • Moving the Network Services terms to the Cloud Infrastructure and Tailored Infrastructure sections

General, Cloud Infrastructure (new section), Tailored Infrastructure (new section) and Network Services (deleted).

Compliance

Clarification of the scope of the Compliance section

Compliance: 2.1 and 2.10



Update to Data Centres covered by ISO27001 certification

Compliance: 3.2



Cease sale of PCI DSS compliance.

Compliance: 4.1

Cisco Cloud Services

Renaming of Cisco Cloud Services to Cisco Intercloud Services

Cisco Intercloud Services: throughout

Data Centres

Inclusion of terms for third party Data Centres

Equinix, Metronode and NEXTDC (new sections)



Withdrawal of Infrastructure Hosting

Telstra Colocation: 3 (deleted)

4 February 2016

SmartStack Platform

Introduction of terms and conditions for SmartStack

SmartStack Platform: new section

22 December 2015

Veritas Enterprise VaultTM (previously Symantec Enterprise Vault).

Changed references from Symantec to Veritas.

Veritas Enterprise VaultTM OCTs.

22 December 2015

iWebGate

Introduction of new fixed term plans

iWebGate: 4.5, 4.8 and 4.9

11 December 2015

Microsoft Online Services

Introduction of new plans for Skype for Business, Power BI Pro and Office 365 Enterprise E5

Microsoft Online Services: 7.3, 7.7, 17, 22.15 and 22.35 to 22.37

12 November 2015

FlexPod Platform

Introduction of terms and conditions for FlexPod

FlexPod Platform: new section

14 October 2015

Onboard365

Introduction of terms and conditions for Onboard365

Onboard365: new section

Mural MaaXcloud

Introduction of terms and conditions for Mural MaaXcloud

Mural: new section

10 September 2015

MigrationWiz

Introduction of terms and conditions for MigrationWiz

General Terms : 1.16

MigrationWiz: New Section



20 August 2015

VMware Horizon Air

Introduction of terms and conditions for Vmware Horizon Air

General Terms: 1.16 and 6.2

VMware Horizon Air: New Section



5 August 2015

iWebGate

Introduction of terms and conditions for iWebGate

General Terms: 1.16

iWebGate: New Section



13 July 2015

T-Suite portal

Exit of the T-Suite portal.

Creation of individual sections for each application and updating reference from T-Suite to Telstra Apps Marketplace



T-Suite: deleted

New sections for: Domains, McAfee Multi Access, McAfee SaaS Endpoint Protection, Website Services, Microsoft Online Services, Canvas, GeoOp, ARISapp, Symantec.cloud, Symantec Endpoint Protection, Symantec Enterprise Vault, MozyPro and Workforce Guardian



Domains

Renaming Global Top Level (gTLD) domains to International domains.

Introduction of ability to redelegate domains through the Telstra Apps Marketplace.

Introduction of auto-renewal of domains names.


Domains:

Throughout


3.2(d) 3.11
5.3

McAfee Multi Access

Clarification of how user licences are assigned

McAfee Multi Access: 3.4

McAfee SaaS Endpoint Protection

Updating description of application features

McAfee SaaS Endpoint Protection: 2.2 and 2.6

Website Services

Update to the ETC calculation

Website Services:

GeoOp

Withdrawal of 24 month plans

GeoOp: 4 and 5

Remote Backup powered by MozyPro

Updates to the application features.

Remote Backup powered by MozyPro: 3.17, 3.21 and 3.22

10 July 2015

RiverMeadow

Introduction of terms and conditions for RiverMeadow

General Terms: 1.16 and 6.2

RiverMeadow: new section



7 July 2015

vCloud Air

Introduction of disaster recovery cloud

vCloud Air: 2.2(c)

Clarification of the way to modify vCloud Air plans.

vCloud Air: 5.5 and 5.6

Clarification of when metered charges are billed

vCloud Air: 5.8

Introduction of the ability to purchase SPP Credits to pay for vCloud Air services

vCloud Air: 6

1 June 2015

Intrusion Prevention (dedicated) and IPSEC VPN (shared)

Withdrawal of sale to new customers.

Network Services: 4.1

1 June 2015

Service Software and Microsoft Software

Clarification of terms of use.

General Terms: 3.19

Vendor Terms: 2.6, 2.9, 2.12, 2.14 and 2.15



17 April 2015

Cloud Infrastructure and Tailored Infrastructure

Update to reflect renewed ISO27001 certification

Compliance: Table 1 at clause 3.2

8 April 2015

vCloud Air

Introduction of terms and conditions for vCloud Air

General Terms: 1.16 and 6.2

vCloud Air: New Section



SoftLayer

Introduction of terms and conditions for SoftLayer

General Terms: 1.16

SoftLayer: New Section



31 March 2015

Deputy

Introduction of terms and conditions for Deputy

General Terms: 1.16

Deputy: New Section



20 March 2015

Cakemail

Introduction of terms and conditions for CakeMail

General Terms: 1.16

CakeMail: new section



Box

Update to Box Terms of Service url

Box: 2.2

7 February 2015

Hybrid Disaster Recovery

Introduction of terms and conditions for Hybrid Disaster Recovery

General Terms: 1.16 and 6.2

Hybrid Disaster Recovery: new section



Cloud Infrastructure and Tailored Infrastructure

Clarification of the SLA credit calculation

General Terms:

Box

Correction of Box Terms of Service url

Box: 2.2

6 February

Docusign

Introduction of 30 day free trial after 1 February 2015

Section 3.3

20 January 2015

VCE Cloud Services

Introduction of terms and conditions for VCE Cloud Services

General Terms: 1.16 and 6.2

Vendor Terms: 5, 6 and 7

VCE Cloud Services: new section


1 December 2014

Box

Introduction of terms and conditions for the Box application

Box: new section

NetConnect

Introduction of terms and conditions for the NetConnect application

NetConnect: new section

1 December 2014

Cisco Cloud Services

Introduction of terms and conditions for the new Cisco Cloud Service

General Terms: 6 Cisco Cloud Services: new section

28 October 2014

Telstra Apps Marketplace

Introduction of terms and conditions for the new Telstra Apps Marketplace

Telstra Apps Marketplace: new section

DocuSign

Introduction of terms and conditions for the DocuSign application

DocuSign: new section

17 October 2014

Microsoft Online Services

Introduction of the following new Microsoft Online Services: Project Lite, OneDrive for Business with Office Online, Power BI for Office 365, Windows Intune, Office 365 Business, Office 365 Business Essentials and Office 365 Business Premium.

Renaming of Microsoft Web Apps to Microsoft Office Online.

Withdrawal from sale to new customers of Office 365 Small Business (P1), Office 365 Small Business Premium (P2), Office 365 Midsized Business (M), Office 365 Essentials Bundle and Office 365 Enhanced Bundle.


T-Suite: 2.12, 21, 22, 24, 26, 27, 28, 29, 33, 35, 36, 37, 41, 42 and 43.

28 June 2014


VLAN Extension

Introduction of terms and conditions for a new VLAN Extension feature.

Network Services: 3.5 to 3.8

Public and Private Networks

Clarification of factors influencing throughput speeds.




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