Grade head of Function 2 report to associate Director of Advisory Services

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JOB TITLE Head of NHS and Business Advice

GRADE Head of Function 2

REPORT TO Associate Director of Advisory Services

DIRECTORATE Member Services

SUB-DIRECTORATE Advisory Services

OBJECTIVES OF JOB To provide, develop and manage the delivery of a range of high quality NHS, business and practice management advice services to BDA members


Delivery of advice:
To provide and manage the delivery of NHS, business and practice management advice services to members covering:

  • Delivery of dental services in line with NHS and healthcare legislation

  • NHS contracting

  • NHS commissioning and procurement

  • Reform of NHS dentistry

  • Payments to primary care dentists working under GDS and PDS

  • NHS Performers List issues

  • Information Governance

  • Incorporation

  • Private practice conversion

  • Setting up in practice and buying and selling a practice

  • General practice business management and development

  • Business planning

  • Finance and tax matters

  • Property and planning matters

  • Data Protection, Freedom of Information and record keeping matters

  • Patient consent

  • Any other business and practice management issues pertinent to dentists practising private and NHS primary care dentistry

  • Any other NHS issues pertinent to dentists practising primary care dentistry

Provision expertise:
To monitor, research and analyse developments in NHS and private dentistry to ensure that the knowledge of the NHS and Business team remains up to date.
To lend support to the Advice Resources Manager to ensure regular updating and development of advice for members in the form of written advice, models, policies, BDA News articles, web content and advice through alternative forms of media, to meet existing and future operational and strategic priorities.
To provide and to manage the delivery of talks, workshops and training for dentists and practice staff on practice management, business and NHS matters, and to support the delivery of training that falls within the remit of the Advice Resources Manager
General line management:
To deal with day to day management issues for all AM1 advisers working within the NHS and General Practice and Business and General Practice disciplines including:

  • the provision of support and expert advice;

  • the co-ordination of team availability for member advice;

  • the co-ordination of team leave;

  • the distribution and management of advice enquiries;

  • the co-ordination of training requests and feedback;

  • management of team income and expenses;

  • complaints handling; and

  • general management including team meetings, one to ones, half yearly reviews and annual PDRs.

To support day to day management for the Advice Resources Manager including:

  • management of expenses;

  • the co-ordination of leave;

  • complaints handling; and

  • general management including one to ones, half yearly reviews and annual PDRs.

To work closely with the Advice Resources Manager to co-ordinate appropriate team capacity for advice on NHS procurement, NHS Information Governance and other specific advice matters identified by the Advice Resources Manager, taking into account anticipated fluctuations in advice demands in those areas.

To work closely with the Head of Operations regarding the application and supervision of service standards.

To maintain a current knowledge of and ensure communications with advisers about the work of the sub-directorate and overall directorate.

To work with the Associate Director of Advisory Services and Advice Resources Manager to provide input into the development of the range and content of advice services and products.
To maintain and develop relationships with other professionals and organisations active in dental practice management and advice.
To represent the Association at meetings with outside bodies and promote the services offered by the Association as appropriate
To undertake special projects as and when necessary
This role will involve travel within the UK from time to time


The following skills and attributes are essential for the role:

  • Current working knowledge of the legal, business and financial framework in which small businesses operate and the ability to use that knowledge to solve problems

  • An awareness of Government agencies and other organisations with influence over the dental profession

  • An ability to communicate with professionals at all levels

  • A customer service focus and drive and enthusiasm to provide a high level of service to individual members

  • Excellent people skills and a commitment to deal proactively and positively with concerns from members and from advisers

  • The ability to produce high quality written material that meets the needs of a variety of audiences

  • Excellent personal organisation skills so that work is prioritised correctly and deadlines are met within a pressurised environment

  • Flexibility and the ability to work as part of a team to achieve shared goals

  • Experience of managing or supervising others

  • Good IT skills, with experience of using databases

The following skills and attributes are desirable for the role

  • Experience of telephone support services

December 2016

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