Evaluation chart

Société de Transport à Montréal (1997-2013). Qu’est-ce que le transport adapté? http://www.stm.info/fr/transport-adapte/propos/quest-ce-que-le-transport-adapte

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Société de Transport à Montréal (1997-2013). Qu’est-ce que le transport adapté? http://www.stm.info/fr/transport-adapte/propos/quest-ce-que-le-transport-adapte

Sous-titrage; Wikipédia. Consulted on Septembre 18, 2013 http://fr.wikipedia.org/wiki/Sous-titrage

Synthèse vocale. (Mai 27, 2013); Wikipedia. Consulted on June 13, 2013. http://fr.wikipedia.org/wiki/Synth%C3%A8se_vocale

Ville de Gatineau. (2012). L’avenir, c’est l’accessibilité pour tous! Fiche-conseils 03 Rampe d’accès. Page viewed on June 7, 2013. http://www.gatineau.ca/docs/guichet_municipal/urbanisme_habitation/accessibilite_universelle_edifices_lieux_publics/3.pdf

Ville de Montréal (2011).Montréal, ville universellement accessible Politique municipale d’accessibilité universelle. Page viewed on June 14, 2013. http://ville.montreal.qc.ca/pls/portal/docs/page/dev_social_fr/media/documents/Politique_municipale_accessibilite_universelle_version_gros_caracteres.pdf

Ville de Victoriaville (2007). Guide pratique à l’intention des promoteurs de fêtes et festivals pour l’accessibilité aux personnes handicapées. 20p. Page viewed on June 7, 2013. http://www.ville.victoriaville.qc.ca/upload//MicroSiteDocument/pdf/Lng/52fr-CA.pdf

Zone loisir Montérégie. (s.d.). Qu’est-ce que la vignette d’accompagnement touristique et de loisir (VATL)? Page viewed on June 13, 2013. http://www.vatl.org/quest-ce-que-la_vignette.php

2004, c. 31, a. 1.
Detailed table of contents

Appendix A – Glossary
Appendix B –Pictograms
Appendix C – List of Tools and Materials

Appendix A – Glossary
Visual alarm: System that transforms sound alarms, such as ringers (doorbell, telephone) or alarms (smoke detector), into a light signal, using residential lamps or strobe lights.
Warning strip: In a colour that is a 70% contrast with the ground, or high-visibility yellow, and anti-skid, while not necessarily detectable by the foot. Warning strips are found at least on the first and last step of a stairway.
Tactile strip: With a texture that can be felt by the feet, with shoes on or with a white cane, for the visually impaired.
Curb cut: Lowered curb level to allow pedestrians to move easily from sidewalk to street.
Braille: A writing system using raised dots, for the visually impaired of whatever degree.
Service dog: Accompanies the person with a disability wherever the person goes, to compensate for certain limitations. The dog helps the person with a disability by pulling the chair, picking up objects, assuming a position to aid transfer between wheelchair and regular chair, sofa or bed.
Guide dog: Helpful for persons with a visual disability. The dog can help the person move about more easily and safely in public places, compensating for the person’s limitations.
Walker: A paramedical device that allows people to move about without the assistance of another person.
Sign language interpreter: Person who interprets one or another of the sign languages (produced by hand and body motions and facial expressions) which the hearing impaired have developed in order to communicate. Sign language fulfills all the functions of spoken language.
Oral interpreter: Professional trained to facilitate communication between hearing persons and the hearing impaired. The interpreter reproduces the exact message of the speaker, using words and phrases that are easy to lip-read.
Quebec Sign Language (QSL): Language used in the Province of Québec and in other French-speaking cities and provinces in Canada.
Lip-reading: Lip-reading consists in recognizing spoken words by the visible movement of the lips, tongue and cheeks of the speaker.
Alternate media: MP3 audio, large print, simplified language, Braille, DVD, ortograf altêrnativ (alternative spelling).
Access ramp: Sloped surface facilitating transition from one level to another.
Handicap situation: According to the Quebec classification of the Disability Creation Process, a handicap situation represents a reduction in the performance of daily activities, as a result of the interaction between personal factors and environmental factors.
Text-to-speech synthesis: computer synthesis of artificial speech from text.
Hearing assistance programs: There are three types of system to amplify sound and assist hearing:

  • FM system: system composed of a transmitter of a signal that is received by a personal audio player on a frequency posted at the entrance to the hall.

  • Infrared system: system composed of a transmitter and special wireless receivers. The user wears a receiver provided by the hall. Areas of optimal reception are marked.

  • Magnetic system: system composed of a telecoil placed around the hall or a section of it. The telecoil creates a magnetic field that is captured by a hearing aid or a special receiver.

Appendix B – Pictograms

A pictogram is a schematic figurative design conceived to provide some simple information for users of public places.5 The pictogram provides information to the citizen.

The Montreal community has agreed to use the following pictograms. Standardized use allows rapid transmission and comprehension of information no matter what language or reading ability. Some pictograms, including the one for intellectual disability, are still under consideration.



  • Pictogram should be the same height as the capital letters

  • Pictogram should be blue or black

  • Place pictogram beside the address of the event


  • Use pictograms in all documents

  • Respect the meaning of pictograms

  • Always place pictograms in the same position, to the right of the address where the event will take place

  • Within one building, there may be several event locations whose pictograms are not the same. You must be careful not to apply the pictograms for one event location to the entire building.

Not recommended

In communications materials, we recommend using the following pictograms in order to inform persons with a disability of the locations where events they may participate in will take place.

Pictograms – Architecture and urban planning




When to use

Person in a wheelchair

Designates a place or activity in which a person in a wheelchair may participate

Use to designate an activity site accessible to persons in wheelchairs, with or without assistance, for one or more of the following elements

  • Entrance

  • Circulation to the activity site

  • Toilet

  • Coatroom

  • Water entry – for a swimming pool

  • Majority of documents on shelving units – for a library

  • Circulation between

the shelving units –

for a library

Standing person pushing another person in a wheelchair

Designates a place or activity in which a person in a wheelchair may participate with assistance

Person in a wheelchair with the letter P for parking

Availability of one or more parking spaces reserved for holders of parking permits

Used to indicate the availability or presence of a safe, functional parking space, according to accessibility criteria

Pictograms - Programs and services




When to us

Two standing persons holding hands

The organization or the activity is recognized as part of the Tourist and Leisure Companion Sticker (T.L.C.S.) program

Use the pictogram in promotional materials and near reception counters to indicate that the organization is a member of the T.L.C.S. program

Ear with a bar through it

Presence of a hearing assistance system

Use to indicate an activity site using a hearing assistance system. The frequency to be used by participants must be posted at the activity site

Person walking with a white cane

Availability of services for persons with a visual impairment

Use to indicate availability of services for the visually impaired: large print documents, audiobooks, materials in Braille, films with audio description

Two hands moving

Interpretation service offered at the activity without special request

Use to indicate that an interpreter will be present at the designated activity

N.B. A pictogram doesn’t indicate the level of universal accessibility in terms of a building’s architecture.

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