The Family Place Milton Parent Handbook

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2.7 Daily Log Book
Each classroom has a “Sign in and Out” Book. Parents are required to enter the time their child arrived and the time they departed the centre. Depending on the age of your child, you may be asked about their amount of sleep the night before. There is always a place for you to note any messages for the teachers, such as a change in pick-up, medications or even a relative visiting. For all the children, except the school age, the teachers will comment on lunch and nap time, as well as commenting on how the child's day has gone. You will also find Incident Sheets and Accident Forms in this binder. Notes from your child's teacher will be left in their folder in the binder.
2.8 Arrival and Pick-up

Children do best when they have routine. Coming to the centre and being picked up at the same time each day is important. Even the Infants are aware of the routine times, and expect their parents at the same time each day. Older children are very aware and find it difficult to adjust to varying schedules. For this reason, we ask you to let us know if you are dropping your child off or picking up at a different time than usual.

Our mornings are the time when most of the new cognitive concepts are introduced. The afternoon is a time for consolidating skills and reviewing on-going concept development. If your child arrives later in the morning, they will miss a great deal, so if you can, please have your child here by 9 or 9:30 in the morning.

In Milton, we ask that children in the Infant and Toddler Room arrive no later than 10:30 in the morning. This allows them to settle in the playroom before lunch routine begins. Infants and Toddlers will not be accepted after 10:30 without the Supervisor’s approval.

The staffing of the child care centres is based on the number of children in attendance. When your child hasn't arrived by their usual time and we have not heard from you, staff assignments may be re-organized to better meet the needs of the whole centre. Therefore, please notify the centre by 8 a.m. of absence or a change in normal arrival time.

We require the name, address and telephone number of a local alternate. This person will be called to pick up your child if necessary, if we cannot contact you. Your alternate must bring Photo Identification when picking up your child.

If you send someone else to pick-up your child, you must inform the centre of the name of the person prior to pick-up. They will need to show photo identification. The name the parent gives us will be matched to the id. No child will be dismissed to anyone other than their parent without photo identification and confirmation from parent.

2.9 Saying Good-bye, Still Saying Good-bye

The first few days will be a trying time for children and their families, but as the children realize that their parents will be back and that they have a busy and happy day ahead, they settle in and those good-byes get easier. For you parents it is not as easy. You may have left a crying child who will be tired and cranky at pick-up time. For you, it seems a very sad situation..... envisioning your poor child, crying all day. What you haven't seen is the laughing and sharing, the joyful time during the day. Please rest assure, we will let you know if your child is unhappy. Relax and go about your day and call part way through, if you wish; we are happy to let you know how things are going and will be honest with you.

As time goes on, most children say good-bye comfortably but some still have a bit of trouble with their parents leaving. For these children, a prolonged good-bye only emphasizes the present sadness. You may think you are giving them extra comfort by staying longer or coming back for a second hug or kiss. If your child continues to fuss over a long period of time, you may need to do a re-assuring but quick good-bye, allowing the child to become involved and busy more quickly. Remember it takes about 2 – 3 weeks to adjust to a new surrounding or event, this is for the child and the parents. Our staff have many years of experience in saying good-bye, they will be happy to give you some helpful hints along the way.

2.10 Home Time

Your child will be excited to see you at the end of the day, but they are tired. They have had many experiences throughout the day that they want to share with you. Try to leave some time to spend with your child to look at their classroom and the white board which outlines the children's development. Take a moment and speak with the teacher about their day.

The centres close at 6:00 p.m. This is a policy established by the Board of Directors. It is important that parents arrive with sufficient time to have their child organized to be out of the centre by 6:00 p.m. Try to arrive at the centre by 5:50 p.m. to allow your child the time to have a relaxing pick-up, starting your evening on a positive note.

There is a late fee charged for anyone leaving the centre after 6:00 p.m. SEE 1.8

a.)  A fee will be set by the Board and charged to the parents if a child is picked up past our closing time of 6 p.m. The Family Place goes by our clock in the centres. The fee is $20.00 for every 15 minutes or part thereof that the parent is late.  The charge will be per family not per child.  It will be invoiced the following month.
b.)  Parents are invoiced for the Late Pick-up fee.  
c.)  The late parent will be required to sign the Late Book.
d.)  Parents who are late three times in picking up their child within a period of one month will be sent a letter by the Executive Director and/or Supervisor. We will ask parents to find an alternate person to pick-up your child. If the late pick-ups continue, child care could be terminated.

2.11 Food in the centre

PLEASE DO NOT bring food or drink from home, unless:

  • The food or drink is required for medical reasons allergies-noted in the child's file

  • Your child is too young to be on table food

  • Cultural reasons

  • The food is for nutrition breaks at Heritage Glen School and will remain in a sealed container while at the centre.

All these exceptions must be discussed and approved by the Supervisor/Executive Director
These restrictions are necessary as we have young children, who may have been identified with an allergy or we have very young children who may have unidentified allergies and it is important that we know exactly what each child has eaten during their day with us. We also try to keep our centres as clean as possible and food in their cubbies attracts bugs.

2.12 Things from Home
Please discourage your child from bringing toys from home. They can get lost or broken and can create jealously among the children. There is more than sufficient equipment and activities at the centres for all to have a wide variety with which to play. Several of the age groups have regular “show and share”, and can then bring one item from home. Guns, war toys and any toy of destruction should never be brought to the centres.
2.13 Day Trips – Off Premise Policy (PR31)

The Family Place believes that our children can bridge their exploration of the world around them by going on local walks around our neighbourhoods. We walk to parks, stores, community buildings, and splash pads, and go on field trips throughout the year.

We are lucky enough to have the opportunity to use splash pads near both our locations. There is no standing water at the splash pads.
We typically take a few field trips each year that require children to be bused. We accept parents on these trips, but they are never counted in the ratio. Parents are not allowed to supervise any children other than their own. It is up to the parents’ discretion if they wish to drive their child to the facility or pick them up. We would need to be aware of this ahead of time, due to numbers on the bus. Children do not pay for entrance fee or bus fees. If parents want to join us, it is their responsibility to pay for their entrance fee.

  • Staff maintains ratios set out by the Child Care Early Years Act (CCEYA), at all times.

  • Parents are not included in ratios and are not allowed to supervise any children other than their own.

  • If a parent wishes to transport their child to or from the off-premise activity, they must get prior approval from the Supervisor.

  • Staff takes the children’s emergency files, a cell phone and a First Aid kit with them.

  • No extra fees are charged for any off-premise activities for the children; however, parents must pay for their entrance fee.

Local Walks and Splash Pads

  • All parents sign a consent form for local walks and for the splash pad in their Registration Package.

  • All children are changed at the centre by our staff.

  • During the summer months, our children wear Family Place T-shirts.

  • We only cross the street at stop signs, lights and cross walks.

  • A count of children is done prior to leaving the centre, during the walk and when we return.

  • Parents who are late dropping their children off can meet the group at the location or wait for their class to return to the centre.

  • The location of the walk, the departure and return time, and the number of children and staff on the walk are communicated on a board outside of each classroom.

Field Trips

  • When we go on field trips, a separate permission form is given to the parents outlining the location, if we are using a bus, and the time we leave and return to the centre.

2.14 Transportation Policy (PR06)
Transportation of children to and from The Family Place is not the responsibility of the centre.

Parents shall make their own arrangements.

The staff shall not use their own vehicles to transport any of our children.

If transportation is required for a day trip, a permission slip will be sent home and must be signed before the trip takes place.

Emergency transport will be by ambulance or taxi, depending on the severity of the situation (see PR 22: Reporting Accidents).At least one staff member will accompany the child, bringing the child’s file with them for reference. Parents will be informed immediately of this situation.


  • Parents are made aware in the Parent Handbook that we do not transport the children to and from the centre.

  • Children of all ages must be escorted into the centre by an adult. The person dropping off must ensure the teacher on duty is aware of the child’s arrival.

  • Written permission will be received from each child’s guardian before any trip requiring transportation. – see PR 31: Off-Premise Activity

  • Transportation for trips will be in most cases by bus and never by personal cars, except where a parent is transporting their own child.

  • As per PR 22: Reporting Accidents, serious injury will require an ambulance. Where the injury requires medical attention but is not serious as considered by the staff, transportation may be by taxi if a parent is not readily available to come and transport the child themselves. If in doubt, staff will call an ambulance.

Chapter Three – Bishop Reding – Location - Milton

3.1 Programs

The capacity of the child care centre is limited by the license issued by the Ministry of Education, through square footage of the centre.

  • 10 Infants from 3 to 18 months

  • 15 Toddlers from 18 months to 2 1/2 years

  • 16 Preschool from 2 1/2 years to 3.8 years

Children enrol within the appropriate age group. It is the policy of The Family Place to have children move up to the next age group, based on age,developmental readiness, and space availability in the group. Children can move to the next group only when a space is available; we cannot exceed the group size listed above. Where there is no space, the child will remain in the younger group, and the teachers will support the next stage of their development until the spot becomes available.

3.2 Nutrition Policy (PR28)

The Family Place recognizes that children in child care receive a large portion of their daily nutrition away from home. In order to ensure that children receive the nutrition they need while at the centre, we follow the recommendations set out in the Health Canada documents “Eating Well with Canada’s Food Guide”, “Eating Well with Canada’s Food Guide – First Nations, Inuit, Metis” or “Nutrition for Healthy Term Infants”.

The Family Place also believes that children’s food attitudes and preferences are developed at a very early age and are strongly influenced by attitudes and preferences of the adults who care for them, as well as the child’s cultural and family heritage.

Snack and meal time is an opportunity to build many skills, especially social interactions, and is seen by The Family Place as an important part of the developmental program.

No foods are to be brought into the centres by parents without prior approval from Supervisors and an ingredient list must be provided.


The following principals guide mealtime and snacks:

  • Food should promote normal and healthy growth and should meet the nutritional needs of each child

  • Our centres are catered by Food For Tots for our lunch time meal. We run a four week rotation. Any changes to the menu will be noted on the menu outside the kitchen.

  • Food temperatures are taken when food arrives at the centre and again before serving by the designated staff member to ensure it meets the Public Health Regulations. These temperatures are recorded in the Temperature Log

  • At all ages, but especially with Infants, the parents’ nutritional preferences will be followed, when possible

  • If the child has substitutes for certain foods on the centre menu, this must be authorized by the parent on the Diet, Rest and Exercise form

  • Special dietary arrangements will be noted on the child’s application and expanded upon on the Diet, Rest and Exercise form

  • Allergy lists contain the child’s name and food allergy or food restriction.  The allergy lists are posted in the kitchen, serving area, all playroom or play areas, and attached to the emergency contact classroom binder, to ensure this form is with them at all times.

  • Food stored at the centres will be inspected for potential allergies and labeled to indicate the allergens or “ok”

  • Food brought into the centre by parents, must be clearly labeled with the child’s name

  • Children and staff’s hands will be washed before preparing or eating food

  • Tables need to be disinfected prior to setting for lunch or snack

  • Staff are encouraged to eat lunch with the children they are supervising

  • Snack and mealtimes should be a positive and pleasant time with lots of conversation

  • Children will not be rushed through snack or lunch

  • Food is never used as a behavioural tool – no bribing or withdrawing of food to get a desired response

  • Enough food shall always be provided to meet the children’s nutritional requirements, being sensitive to picky eaters or children with excessive weight concerns

  • Dessert is part of lunch, not a reward for eating the main course

  • Morning snack is not a substitute for breakfast. It is served at 8 a.m. daily

  • Afternoon snack is not a substitute for dinner, nor shall it spoil a child’s appetite for dinner. It is served between 3 and 4 p.m. daily

  • Drinking water will be available at all times

  • Toddlers are served by the teachers; while Preschoolers eat with forks, serving themselves.

For Milton Infants under 1 year:

  • Individual feeding schedules will be posted in the Infant room

  • Infants will be held when having a bottle

  • Any food or drink supplied from home will be kept in a sealed container, labelled with the child’s name and date, in order to retain maximum nutritive value and prevent contamination

Lunch is served at 11:30 a.m. and the children are gradually fed in their age groups. The Toddlers and Preschoolers eat in the hallways while the Infants eat in their classrooms. Food for the Infants is mashed or cut in small finger food pieces; Toddlers are served by the teachers; while Preschoolers eat with forks, serving themselves. Menus are posted by the kitchen. Any changes will be noted on the menu. Our menu has a four week rotation.

Every child should be fed before they arrive at the centre in the morning. Infants on their own schedule may take some time to adjust to these early morning meals, but this is a lifetime habit. It is a socializing beginning to the day and crucial to supplying your child with the energy and nutrients they need to get through the whole day. By the time your Infant is starting table food, it is our expectation that their daily schedule will be adjusted to include breakfast at home.
3.3 Anaphylaxis Policy (PR27)
Anaphylaxis refers to a severe allergic reaction to any stimulus, having sudden onset, involving one or two body systems with multiple symptoms.1
The Family Place recognizes the potential health dangers that arise from anaphylaxis.  Measures are in place to reduce the risk of accidental exposure and to respond appropriately in an emergency.  The staff of The Family Place are trained and prepared to handle the risk and to respond in an emergency for anaphylaxis, in reflection of “Sabrina’s Law”.
Strategies that reduce risk:

  • Parents are made aware in our Parent Handbook and Nutrition policy that we are a nut free environment.

  • Parents are required to indicate allergies on their registration form and once they have noted an allergy, they are required to fill out Form PR27B Potential Allergy, indicating whether or not their child may have products that “May Contain” the particular ingredients for which the child has an allergy.

  • All allergies are posted in all play areas, classrooms, serving areas, kitchen,  and in the Emergency Contact classroom binder.

  • All food coming into the centre is checked for potential allergens.  Peanut and tree nut products are not allowed.  Many products may say “May Contain” certain potential allergens; where this is a concern for a particular parent as indicated on Form PR27B, this product will not be given to that child and that will be noted on the posted Allergy List.

  • All food stored in the centre is labeled by the floater or kitchen staff upon arrival at the centre as “Ok” (no known allergic reactions in the centre to ingredients in this product) or “May Contain” (the potential allergic ingredients are listed so that they may be eliminated as needed).

Individualized Anaphylaxis Plans:

Parents are required to identify any serious allergies.  In the case of anaphylactic allergy, parents are required to fill out the Anaphylaxis Package (forms PR27A, PR27B attached) that includes the type of allergy, triggers, symptoms and adult response to a reaction.

The Individual Plan will be posted by the Supervisor or designate in the child’s classroom and centre office.

Where the parents have provided emergency epinephrine, the child’s picture and the location of the epinephrine will be posted in the classroom as well as the office.

Where there is a severe allergy, as indicated by parents, the Centre Supervisor will meet with the parents and discuss:

-The parents’ instructions and the centre’s anaphylaxis plan

-The need for an individual plan to include strategies to avoid allergens,

-The communication with staff, and any special requirements

-The Family Place’s  Anaphylaxis Emergency Plan form (to be signed by the parent) PR27A

Emergency Administration of Epinephrine:

If an employee has reason to believe that a child is experiencing an anaphylactic reaction, the employee may administer an epinephrine auto-injector, even if there is no pre-authorization to do so.

The administration of epinephrine is considered a Serious Occurrence and must be documented and reported as such.       

Staff will receive regular training on anaphylaxis during their First Aid training, which is renewed every three years.  There will be on-going review by Supervisors and parents throughout each year.

As part of their required First Aid training, all staff will learn strategies and keep up to date with appropriate anaphylaxis responses.
Annual Review

Each individual Anaphylaxis Emergency Plan will be reviewed by the Centre Supervisor with all staff, volunteers and students, as to the parents’ specific instructions and the centre’s plan.  The staff, volunteers and students will sign the plan.

This form is then posted in the child’s classroom, kitchen, serving area, and a copy is kept in the emergency contact classroom binder, to ensure this form is with them at all times.   

All staff, volunteers and students review this form familiarizing themselves with the child, their allergens and symptoms.  

This form is reviewed by the parents annually, prior to the expiry date of the epi-pen.  

Staff, students and volunteers must review this policy and the form and sign the back of the form annually.

3.4 Infant Feeding Schedule

We are required to have written feeding instructions from parents of children under 12 months of age. The Family Place provides Homo milk and the meals are catered from Food for Tots. All other food for your Infant is supplied by you. Please label all containers and bottles. Update, in writing, your child’s feeding schedule when changes occur.

3.5 Diapering and Toilet Training

For the children that are in diapers, we ask parents to supply disposable diapers, creams and diaper wipes. If each child their own diaper wipes, we can further protect the hygienic changing of your child.

In the Toddler Room, the parent and the teacher’s will begin to look for signs of toilet readiness. They need to be able to go a length of time with a dry diaper, show interest in using the toilet and be able to pull their pants up and down. Loose clothing is essential to make it easier for the children to manage please bring numerous clothes and shoes for changing – there WILL be accidents. Once your wee one is ready for toilet training, you will be a big part of the exercise by following through with your child in underwear when at home. Children go to Preschool toilet trained.

3.6 Cubbies

Each child has their own “cubby”, a place in the hall to hang their coat and a shelf for their things. Notes and invoices are hung above your child’s cubby. Your child’s very precious art work will go in their cubby. They have worked hard on this art, please take it home regularly.

3.7 Rest Time

Children enjoy having a soft, cuddly stuffed animal and a blanket from home for rest time and we encourage you to bring them in. We do have sufficient bedding for all the children. Soothers are discouraged for both Toddler and Preschoolers.

Infants sleep on their own schedules or after lunch as they begin to get ready to move to the Toddler room. Each Infant has his or her own crib. A blanket from home comforts them for sleep time. Soothers are kept for sleep time, as much as possible. It is difficult in the play room to make sure soothers are not shared between friends. The teachers in the sleep room must do a physical check of all the Infants in 15 minute intervals. This is recorded in the child’s file.

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