Swc# 316 – Office Supplies Contact Information and Special Instructions

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SWC# 316 – Office Supplies

Contact Information and Special Instructions
Contract Period: This is a collaborative statewide contract between the State of Tennessee, the Tennessee Board of Regents, and the University of Tennessee. It is a one (1) year contract with four (4) annual options to renew for one (1) year each. The contract was competitively bid and awarded to one (1) vendor: Staples Contract & Commercial (dba “Staples Advantage”).
NOTICE: DO NOT ORDER from Staples.com
Summary/Background Information: This is a statewide contract for Office Supplies. This includes general office supply items (classification folders, ballpoint pens, highlighters, paper clips, post-it notes, etc.), ink and toner (new and remanufactured cartridges for various devices), office machines (shredders, electric staplers, label makers, voice recorders, etc.), basic data storage (CDs, DVDs, cassettes, thumb drives, etc.), boards and board accessories (white boards, easels, easel pads, dry erase markers, cork boards, chalk boards, etc.), and calendars and planners (desk calendars, planner inserts, etc.) just to name a few.
The contract is available to local government entities and non-profits. State employees are also eligible to receive contract pricing on personal purchases via the Employee Purchase Program. For employee purchases, registration with a personal credit card prior to purchase is required to receive the State negotiated pricing. See below for details.
Table of Contents:

  1. State Contact Information

  2. Vendor Contact Information

  3. Emergency Call Procedures

  4. Access to Contract Documents Online

  5. Requisition and Purchase Order Generation

  6. Quotes and Special Requests

  7. Billing and Payment Instructions

  8. Returns, Damaged Deliveries, and Backordered Items

  9. Asset and Inventory Management

  10. Blocked Categories/Items

  11. GO-DBE Manufactured Items

  12. Minimum Order Amount and In-Store Purchasing

  13. Staples Retail Locations

  14. Employee Purchase Program

State Contact Information

Contract Administrator:

Maggie Wilson

Category Specialist - Commodities

Central Procurement Office

(615) 741-1170


Vendor Contact Information:
Contract Representative:

Company Name: Staples Contract & Commercial (dba Staples Advantage)

Edison Contract Number: 46441

Vendor Number: 115108

Name of Contact Person: Jeannine Edgerton

Position of Contact: Strategic Account Leader

Phone Number(s) of Contact: (615) 826-7256 (Office)

(615) 202-5474 (Mobile)

(615) 822-5479 (Fax)

Email Address of Contact: Jeannine.Edgerton@staples.com

Mailing Address of Contact: 500 Staples Drive

Framingham, MA 01702

Customer Service:

Name of Contact: Customer Service – State Only

Phone Number(s) of Contact: (844) 823-1029 (State Only Customer Service)

Email Address of Contact: governmentteam@staples.com

Name of Contact: Customer Service – General (Local Gov’t, UT, TBR)

Phone Number(s) of Contact: (877) 826-7755 (General Customer Service)

(877) 609-7770 (Customer Service Fax)
Emergency Call Procedures: N/A
Access to Contract Documents Online:

  1. Click on the link below to go to the Supplier Portal homepage:


  1. Click on the “Statewide Contract (SWC) Search” link at the top of the page under “Statewide Contract Information”.

  2. Scroll down the list of contracts and locate “Office Supplies”. Click on the picture of a folder under the “Details” column.

  3. You will get a rectangular box and one of the columns (to the right) will say “Contract Documents”, and below will be a picture of a file folder, click on it and you will get a new box with multiple contract documents shown. Click on the picture of the document to view the attachment.

Requisition and Purchase Order Generation:

For information on how to create a requisition and/or purchase order please click on the “Agency Upgrade User Guide” link on the following page:

Quotes and Special Requests:

Items on the Core and Non-Core Assortment List do not require a quote as pricing has already been negotiated and established. Please reference the attached Core and Non-Core Assortment List for complete pricing information. Core and Non-Core Assortment items should be purchased using the requisition and purchase order generation process referenced in the “Agency Upgrade User Guide” above. Do not purchase Core or Non-Core Assortment Items via Special Request. Special Requests should only be utilized for the purchase of restricted items and require written CPO approval prior to purchase. Quotes should be obtained with CPO assistance for special negotiated pricing on one-time purchases. For both Special Requests and Quotes, please contact Maggie Wilson at Maggie.wilson@tn.gov for approval and further instruction.

Billing and Payment Instructions:

Shipping is FOB Desktop Delivery as described in the contract under Attachment A, “Contractor’s Requirements” section 1.1.3 and “Deliveries/Returns/Back Ordered Items” sections 6.6.2 and 6.6.3. As such, under no circumstances should there be any charges for shipping, delivery, or freight.

The payment term is NET 30 upon receipt of an invoice that meets the minimum invoicing requirements as described in the contract under section D.8 “Invoice Requirements.”
Returns, Damaged Deliveries, and Backordered Items:

Staples will accept returns up to thirty (30) calendar days after receipt of the order. Custom, Non-Stock, and Custom Imprinted items are not eligible for return unless they are damaged or defective. There are no restocking fees for returned goods. Items not scheduled for delivery within five (5) business days are considered to be on back-order. Staples is required to notify the ordering agency if an item is back-ordered and allow the agency to cancel the order or choose to wait for the late delivery.

Asset and Inventory Management: N/A
Blocked Categories/Items:

This contract should only be utilized for the purchase of office supplies and office supply related items. The State has established separate statewide contracts for items falling under the following categories:

  • Facilities & Janitorial Supplies (ex: toilet tissue, cleaning supplies/disinfectants, paper towels, garbage bags/liners, brooms, mops, etc.)

  • Breakroom Supplies (ex: disposable cups, disposable flatware, disposable dinnerware, beverages, snacks/candy, napkins, condiments, etc.)

  • Office Furniture (ex: chairs, desks, lighting, coat racks, tables, stools, fixtures, file cabinets, bookcases, etc.)

  • Print/Promotional Items (ex: service awards, letterhead, business forms, signs and banners, greeting cards, gift cards, etc.)

  • Computers & Peripheral Items (ex: laptops, tablets/e-readers, protective cases, extension cords, keyboards, software, printers, scanners, fax machines, all-in-one (AIO) devices, telephones, mobile phones, GPS devices, etc.)

  • Business Services (ex: installation, repairs, extended warranties/protection plans, assembly, wireless service plans, moving, freight, etc.)

  • Copy Paper (ex: virgin copy paper, recycled copy paper, colored copy paper, etc.)

  • Audio/Video Equipment (ex: speakers, headphones/earbuds, microphones, video cameras, etc.)

  • Appliances (ex: televisions, microwaves, toaster ovens, refrigerators, coffee makers, ice makers, freezers, etc.)

  • Medical & Safety Supplies (Ex: first-aid kits, surveillance equipment, medicine/vitamins, rubber gloves, protective wear, safes, etc.)

Please make sure you are utilizing the appropriate contract. If you have any questions, concerns, or require further assistance, please contact the contract administrator assigned to the statewide contract you want to utilize.

GO-DBE Manufactured Items Available on the Core and/or Non-Core Assortment List: While Staples Advantage itself is not a GO-DBE vendor; they do offer items manufactured by GO-DBE certified vendors. As such, the purchases of GO-DBE manufactured items through the contract will be attributed towards the purchasing agency’s GO-DBE spend. For further detail, please reference the Core and Non-Core Assortment List. GO-DBE information has been provided for all items.
Minimum Order Amount and In-Store Purchasing:

The minimum order amount is $50.00. Agencies are strongly encouraged to bundle or consolidate orders whenever possible to meet the minimum order amount. For smaller, remotely located offices and/or for emergency purchases, agencies with registered pCards may purchase items at Staples retail locations at the in-store price or at the contract price (whichever is lower). The minimum order amount requirement does not apply to purchases made at Staples retail locations.

Staples Retail Locations within the State of Tennessee:

2000 Mallory Lane

Franklin, Tennessee 37067

1740 Old Fort Parkway

Murfreesboro, Tennessee 37129

849 West Main Street

Oak Ridge, Tennessee 37830

5450 Highway 153

Chattanooga, Tennessee 37343

1090 Hunters Crossing

Alcoa, Tennessee 37701

5100 Old Hickory Boulevard

Hermitage, Tennessee 37076

1609 South Congress Parkway

Athens, Tennessee 37303

1505 East Andrew Johnson Highway

Greenville, Tennessee 37745

8913 Town and Country Circle

Knoxville, Tennessee 37922

4375 Keith Street

Cleveland, Tennessee 37312

2220 Hamilton Place Boulevard

Chattanooga, Tennessee 37421

538 Winfield Dunn Parkway

Sevierville, Tennessee 37876

514 South Willow Avenue

Cookeville, Tennessee 38501

7615 U.S. Highway 70 South

West Nashville, Tennessee 37221

2547 North Main Street

Crossville, Tennessee 38555

1012 Glenbrook Way

Hendersonville, Tennessee 37075

100 Powell Place

Nashville, Tennessee 37204

401 South Mount Juliet Road

Mount Juliet, Tennessee 37122

6622 Charlotte Pike

Nashville, Tennessee 37209

1791 A Gallatin Pike North

Madison, Tennessee 37115

809 Industrial Boulevard

Smyrna, Tennessee 37167

Employee Purchase Program:

As referenced in Attachment A of the contract, “Additional Services,” Section 9.e, Employees may receive the State discounted pricing available under this Contract with a registered personal credit card. For registration instructions and more information about this offer, please click on the following link:


Central Procurement Office • Tennessee Tower, 3rd Floor

312 Rosa L. Parks Avenue, Nashville, TN 37243

Tel: 615-741-1035 • Fax: 615-741-0684 • tn.gov/generalservices/

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