Refugee resource

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Health Insurance/Government Aid Resources

Centers for Medicare and Medicaid Services

Services: Website provides comprehensive information about Medicare and Medicaid programs, enrollment and eligibility.


Department of Social Services

Services: Provides to qualifying individuals and families the Food Nutrition Services Program (FNS) that includes Electronic Benefits Transfer (EBT) and Women, Infants and Children (WIC) assistance. Work First Family Assistance and Temporary Assistance for Needy Families (TANF) provides cash assistance and Medicaid coverage to families with minor children and individuals. See Medicaid for Children/NC Health Choice Outreach below for more detailed information. Low Income Energy Assistance Program (LIEAP) helps eligible households pay a portion of their heating bills-be sure to apply during the first two weeks of November.

Phone: 704.336.3000

Billingsley Road Office

Address: 301 Billingsley Road, Charlotte, NC 28211

Freedom Drive Office

Address: 3205 Freedom Drive, Charlotte, NC 28208 Website: tion.aspx


Services: Comprehensive information about health insurance options. Website:

Health Insurance Navigator Hotline

Services: Free in-person assistance in signing up for Obamacare/Health Insurance through the Health Insurance Marketplace anywhere throughout NC. No referral needed and no income requirement. Call to make an appointment to meet with a certified navigator in your community.

Phone: 1-855-733-3711

Legal Services of Southern Piedmont

Services: Assist low- and moderate-income families access quality health care through Medicaid, the Children’s Health Insurance Program and implementation of health reform. Assist families on welfare, formerly on welfare, or in danger of needing welfare in becoming or remaining self-sufficient by improving access to child support enforcement, quality child care, higher education, training, transportation, treatment of substance abuse, Food Stamps, the Earned Income Tax Credit and other tax benefits, Medicaid, WorkFirst, and other supportive services, including accommodations of disabilities. Help to improve health care and income support for the disabled and elderly poor, with a focus on issues involving Social Security, SSI, Medicaid, Medicare, and on improving mental health and developmental disability services, care in nursing and rest homes, access to community-based care, services to the HIV-positive population, and managed care. Interpreters are available.

Address: 1431 Elizabeth Avenue, Charlotte, NC 28204

Phone: 704.971.4780; or for Spanish 800.247.1931 Website:

Medicaid for Children/ NC Health Choice Outreach

Services: Health Check (Medicaid for Children) and Health Choice are publicly funded children's health insurance programs open to North Carolina residents who meet income, age and immigration guidelines. In North Carolina, these programs are marketed together since the application process is the same and children Division of Public Health, Children & Youth Branch coordinates disparities among African American, American Indian, Latino/Hispanic, and newcomers (refugees, immigrants) to our state. This outreach effort provides educational materials (English/Spanish) and/or information sessions about coverage/benefits as an option for children from low-to- moderate income households to your community members/staff. To apply for the program visit one of the county Department of Social Services listed below or apply online at

Billingsley Road Office

Address: 301 Billingsley Road, Charlotte, NC 28211

Freedom Drive Office

Address: 3205 Freedom Drive, Charlotte, NC 28208 Phone: 919-707-5643

Hours: Monday-Friday 9:00 am-5:00 pm (call during regular hours to schedule an evening and weekend appointment if needed)


Housing/Shelter Services

Charlotte Family Housing

Services: Empowers homeless families to achieve long-term self- sufficiency through shelter, housing, support services and advocacy. Families must be working and agree to our model of empowerment and accountability. They also must have the capacity, desire and opportunity for change.

Address: 300 Hawthorne Lane, Charlotte, NC 28204 Phone: 704.335.5488


Charlotte Housing Authority (CHA)

Services: Provides information about assisted low-income housing and the Section 8 Program that offers rental subsidy to very low-income families residing in the state of Carolina. The program extends its benefits to families with annual income up to 50% of the median income level but 75% vouchers are given to families with 30% or below (very low income) families only. Applicants must meet income eligibility, citizenship or legal immigrant status with necessary paperwork and have no drug-related criminal background.

Address: 400 East Boulevard, Charlotte, NC 28203 Phone: 704. 336.5183


Charlotte-Mecklenburg Community Relations (CRC)

Services: CRC advocates for an inclusive community where trust, acceptance, fairness and equity are the community norms. Promotes fairness in housing and public places, offers dispute settlement program, Charlotte Housing Authority mediation, land-lord tenant mediation, Medicaid mediation, misdemeanor criminal complaints mediation, juvenile-victim offender mediation, truancy mediation, worthless check conciliation, peer mediation and Police-Community Relations program. Refer to website for more details and online forms.

Address: 700 Parkwood Avenue, Charlotte, NC 28205 Phone: 704.432.5263

Contact: Lezlie Briggs


Charlotte-Mecklenburg Housing Parntnership, Inc. (CMHP)

Services: Provides a comprehensive range of affordable housing options for rent or ownership.

Address: 4601 Charlotte Park Drive, Suite 350, Charlotte, NC 28217

Phone: 704.342.0933


Charlotte Rescue Mission for Men and Women

Services: Provides food, clothing lodging, individual and group counseling and life skills training to those battling against addiction and homelessness.

Address: 907 W 1st Street, Charlotte, NC 28202 Phone: 704. 334-4635


Community Link

Services: Enables individuals and families to obtain and sustain safe, decent and affordable housing. Offers financial literacy program. Free tax preparation.

Address: 601 E. 5th Street, Suite 200, Charlotte, NC 28202 Phone: 704.943.9490


Crisis Assistance Ministry

Services: The Housing and Financial Stability program offers assistance with rent and utility payments and gives customers the tools they need to become financially stable. Specific document are required. See website for details. To qualify for Emergency Housing Assistance tenants must meet the following criteria: earn 80% or less of median income (with priority given to persons earning 60% or less of median income); live in substandard, overcrowded or unaffordable housing; be on or be eligible for the Charlotte Housing Authority master waiting list; be located within the area; be experiencing a short-term financial crisis. Priority is given to families with children under 15 years of age living in the home. Funding for this program is through the Innovative Housing Fund.

Address: 500A Spratt Street, Charlotte, NC 28206

Phone: 704.371.3001

Hours: Monday – Friday open at 8:00 am Website:

Habitat for Humanity

Services: Builds affordable homes for low-income families currently living in inadequate housing. Please see website for details on qualifications for home ownership.

Address: 3815 Latrobe Drive, Charlotte, NC 28211 Phone: 704.376.2054


Salvation Army

Center of Hope for Women and Children

Services: Sleeps an average of 300 women and children every night.

Provides families with a successful way out of homelessness. Each program is graduated to step clients from the point of crisis to the point of resolution. These programs include emergency shelter, transitional housing, rapid rehousing, and shelter diversion.

Address: 534 Spratt Street, Charlotte, NC 28206 Phone: 704.348.2560



Adult Rehabilitation Center for Men

Services: Provides spiritual, social and emotional assistance for men who have lost the ability to cope with their problems and provide for themselves. Each center offers residential housing, work, and group and individual therapy, all in a clean, wholesome environment. The physical and spiritual care that program participants receive prepares them to re-enter society and return to gainful employment. Many of those who have been rehabilitated are reunited with their families and resume a normal life.

Address: 1023 Central Avenue, Charlotte, NC 28204 Phone: 704.332.1171


The Relatives Youth Crisis Center

Services: Provides a safe location for youth 7-17 who have run away from home, are homeless, or just going through a rough family situation with nowhere else to turn. For up to 14 days, youth have a safe place to go where they and their families can work on the issues that brought them to The Relatives Crisis

Center. Most youth stay less than eight days because staff members work hard to put plans in place to keep families on track. Nine people can stay at a time, and everyone is expected to work hard on their problems, take care of the house, and help each other stay safe.

Address: 1100 East Boulevard, Charlotte, NC 28203

Phone: General info 704.344.1111; 24/7 Hotline 704.377.0602 Website:

Uptown Men’s Shelter of Charlotte

Services: Provides emergency shelter, meals, clothing, and comprehensive services including substance abuse counseling and job and housing assistance to homeless men.

Address: 1210 N Tryon Street, Charlotte, NC 28206 Phone: 704.334.3187


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