Recent Changes 1This document lists recent changes to the Telstra Mobile section of Our Customer Terms



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Part H, BigPond Mobile Services


  • We are increasing the price for Caller Tones for new customers.

Clause 8.4

28 August 2013

Navman Wireless GPS Fleet and Asset Mangagement Solutions


  • Inclusion of new hardware and simplication of all terms

Part G – Data Services – Section 13

28 August 2013

Wireless M2M Control Centre Outbound Group Plans

  • New M2M SIM - Nano

Part G, Data Services, Section 10, Clause 10.16

28 August 2013

Wireless M2M Control Centre Outbound Group Plans

  • Introduction of Wireless M2M Control Centre Outbound Group Plans

Part I, Heading Overseas (International Roaming), Section 10

22 August 2013

Telstra Pre-Paid


  • Increase of rollover limits for Telstra Pre-Paid Cap Encore, Telstra Pre-Paid Simplicity and Telstra Pre-Paid Beyond Talk from $300 to $4999

  • Mobile data for Cap Encore $40-$49.99 level amended to 600MB (corrected)

Part C – Special Promotions – Telstra Pre-Paid offers clauses 19.10(b), 19.14, 19.28, 19.46

30 July 2013

Business Performance Data Share Packages


Business Performance Data Share Packages are now available

Part B – Our current and recent business pricing plans – section 7

30 July 2013

Business Mobile Data Packs


A new $120 Business Mobile Data Pack is now available

Part G – Data Services – clause 5.8

30 July 2013

BlackBerry Advanced


BlackBerry Advanced is now available

Part G – Data Services – clause 31

9 July 2013

Telstra Pre-Paid Mobile Broadband


Change to data burn rates

Removal of bonus talk/text credit

Change to some expiry periods

Introduction of a new $140 recharge level



Part B – Pricing Plans – Pre Paid Pricing Plans Clauses 4 & 6

2 July 2013

Smart Controls


Introduction of new SMS and MMS restrictions

Part G, Data Services, clause 29.1

Part F, Managing Calls, 16.1, 16.2, 16.9, 16.10, 16,11, 16,12, 16.16.



20 June 2013

Mobile Data Usage Meter


Introduction of new MDUM notices

Part G, Data Services, clauses 16.2 and 16.11

24 May 2013

Telstra Mobile Plans


Amway My Way Value Plan, Amway My Way Value Plus Plan – Introduction of Bring Your Own Device Plan Option

Part B, Other Mobile Plans

7 May 2013

Whispir

Three new editions of the Whispir Platform are available, and improved pricing structures are available.

Part J (Enhanced Business Services) of the Mobile section of the Business and Government Terms, section 14.

30 April 2013

International Roaming

Introduction of Data Usage Alerts

Part I, International Roaming, new clause 8.

19 April 2013

Selected post-paid mobile plans

Introduction of $50 administration fee for early recontracting.

Part B, Our current consumer pricing plans, clauses 4.29, 6.21, 7.26, 8.23, 9.33 and 10.30.

19 April 2013

Selected post-paid mobile plans

Introduction of $50 administration fee for early recontracting.

Part B, Old consumer pricing plans that are no longer available for new connections, clauses 3.17, 4.10, 7.11, 8.30, 9.7, 10.15, 11.12,12.3, 13.12, 15.9 and 15.10.

23 April 2013

Telstra No Lock-In Business plan

Introduction of new Telstra No Lock-In Business plan

Part B – Our current and recent business pricing plans – New section 6 - Telstra No Lock-In Business plan

23 April 2013

Business International Packs

Section renumbered to section 7.

Part B – Our current and recent business pricing plans – Renumbered to clause 7

23 April 2013

Telstra No Lock-In Plans

Introduction of new Telstra No Lock-In Plan

Part B – Our current consumer pricing plans – New section 11 – Telstra No Lock-In Plans

23 April 2013

International Packs

Section to be renumbered to section 12

Part B – Our current consumer pricing plans – Renumbered to section 12.

23 April 2013

International Connect Packs

Section to be renumbered to section 13

Part B – Our current consumer pricing plans – Renumbered to section 13

20 April 2013

Data Plans with SIM/Service only

Updating of the reduced speed.

Part G Data Services, amendment to clause 23.30.

19 April 2013

Business Mobile Advantage

$50 Administration Fee applies when moving to a Business Performance Plan before the end of minimum service term

Part B – Our current and recent business pricing plans, clause 4.71

19 April 2013

Business Performance Plan

$50 Administration Fee applies when moving Business Performance Plans and restarting a new contract before the end of minimum service term

Part B – Our current and recent business pricing plans, clause 5.46

19 April 2013

Business Mobile Advantage

$50 Administration Fee applies when moving to a Business Performance Plan before the end of minimum service term

Part B – Old Business Plans, clause 34.69

19 April 2013

Business Mobile Maximiser

$50 Administration Fee applies when moving to a Business Performance Plan before the end of minimum service term

Part B – Old Business Plans clause 33.36

19 April 2013

Business Mobile PLUS Member and Phone Plans

$50 Administration Fee applies when moving to a Business Performance Plan before the end of minimum service term

Part B – Old Business Plans, clause 2.90

19 April 2013

Business Mobile Cap Plans

$50 Administration Fee applies when moving to a Business Performance Plan before the end of minimum service term

Part B – Old Business Plans, clause 3.26

15 April 2013

Reconnection fee following temporary disconnection

Fee increase

Part A –General, clause 3.7

7 April 2013

International Roaming

Introduction of new data packs and data plans; and cease sale of existing data plans for new consumer customers.

Part I International Roaming Services, amendments to clauses 5 and 6, insertion of new clause 7.

7 April 2013

International Roaming Data Browse Plus Packs

Moving international data packs for prepaid customers to Part I – International Roaming.

Part C – Special Promotions removal of sections 19.63-19.73.

29 March 2013

BigPond Sports Action Pack

Update of BigPond Sports Action Pack terms to remove legacy terms, update 2013 action pack terms, and include 2013 Mobile App terms.

Part H BigPond Mobile Services , clauses 4.1 - 4.31

26 March 2013

Premium Direct Billing Service

Addition of a new clause in order to add this product. The product enables customers use their Telstra mobile account to pay for mobile content when browsing from their mobile web browser.

Part J – Enhanced Business Services (Business&Government terms only), new section 16

21 March 2013

Freedom® Connect Plan

BIS is only available with compatible BlackBerry handsets.

Part B, Pricing Plans, Section 7 – clauses 7.16 – 7.20.

21 March 2013

Freedom® Connect BYO Plan

BIS is only available with compatible BlackBerry handsets.

Part B, Pricing Plans, clauses 8.13 – 8.17

21 March 2013

Every Day Connect® Plans

BIS is only available with compatible BlackBerry handsets.

Part B, Pricing Plans, clauses 9.22 – 9.27

21 March 2013

Every Day Connect® BYO Plan

BIS is only available with compatible BlackBerry handsets.

Part B, Pricing Plans, clauses 10.18 – 10.23

21 March 2013

Business Mobile Advantage Plan

Unless customer is an existing customer with an Advantage Plan agreement entered into prior to 26 March 2013, on and from 26 March 2013 BlackBerry Email Solution Packs are only available with an eligible Advantage Plan with a BYO compatible BlackBerry handset.

Part B, Our current and recent business pricing plans 4.33-4.36

21 March 2013

Business Mobile Advantage Plan

Existing customers with Advantage Plan agreement entered into prior to 26 March 2013, from 26 March 2013 until 1 July 2013, can select a BlackBerry BIS Pack or a BlackBerry BES Pack with an Advantage Plan with a Monthly Fee of $30 or more with an MRO for a compatible BlackBerry handset.

Part B, Our current and recent business pricing plans 4.33-4.36

21 March 2013

Business Performance Plan

Unless customer is an existing customer with BIS under a Business Performance Plan agreement entered into prior to 26 March 2013, from 26 March 2013 customers can only receive a BIS at no additional charge if customer if has a bring your own compatible BlackBerry® handset on an eligible Business Performance BYO Plan.

Part B, Our current and recent business pricing plans 5.36-5.38

21 March 2013

Business Performance Plan

Existing customers with BIS under a Business Performance Plan agreement entered into prior to 26 March 2013, from 1 July 2013 can only receive BlS at no additional charge if they have a compatible BlackBerry® handset on an eligible Business Performance BYO Plan.

Part B, Our current and recent business pricing plans 5.36-5.38

21 March 2013

Enterprise Fleet Plans

Cease sale of BES BlackBerry Packs for new customers on and from 26 March 2013

Part C, Pricing Plans, Corporate Plans, Section 7 – clause 7.44 & 7.48

21 March 2013

Enterprise Fleet Plans

For existing customers with EFP agreements entered into prior to 26 March 2013, from 1 July 2013 BES BlackBerry Packs only available for BYO compatible BlackBerry handsets.

Part C, Pricing Plans, Corporate Plans, Section 7 – clause 7.46

21 March 2013

Enterprise Fleet Plans

Cease sale of BES BlackBerry Packs for new customers on and from 26 March 2013

Part C, Pricing Plans, Corporate Plans, Section 7 – clause 7.44 & 7.48

21 March 2013

BlackBerry Individual Solution

Clarifying definition of compatible handsets

Part G, Data Services, Section 11 – clause 11.3

21 March 2013

BlackBerry Individual Solution

From 26 March 2013 24 month BIS plan is only available with a BYO compatible BlackBerry handset

Part G, Data Services, Section 11 – clause 11.13

21 March 2013

BlackBerry Individual Solution

Unless customer has an existing agreement with us to purchase a BIS Month to Month Plan entered into before 26 March 2013, on and from 26 March 2013, BIS Month to Month Plans are only available with a bring your own compatible BlackBerry handset.

Part G, Data Services, Section 11 – clause 11.18

21 March 2013

BlackBerry Individual Solution

For existing customers with an agreement with us to purchase a BIS Month to Month Plan entered into before 26 March 2013, on and from 1 July 2013 the BIS Month to Month Plan are only available with a bring your own compatible BlackBerry handset.

Part G, Data Services, Section 11 – clause 11.19

21 March 2013

BlackBerry Enterprise Server Solution

Clarifying definition of compatible handsets

Part G, Data Services, Section 12 – clause 12.6

21 March 2013

BlackBerry Enterprise Server Solution

Cease sale of BES Email Plans for new customers on and from 26 March 2013

Part G, Data Services, Section 12 – clause 12.23

21 March 2013

BlackBerry Enterprise Server Solution

Cease sale of BES Data Plans with Handsets, for existing customers with agreements entered into prior to 26 March 2013, from 1 July 2013

Part G, Data Services, Section 12 – clause 12.25 & 12.41(b)

21 March 2013

BlackBerry Enterprise Server Solution

Cease sale of BES Email Plans with Handsets, for existing customers with agreements entered into prior to 16 November 2011, from 1 July 2013

Part G, Data Services, Section 12 – clause 12.24 & 12.38(b)

21 March 2013

BlackBerry Enterprise Server Solution

For existing customers with agreements entered into prior to 26 March 2013, from 1 July 2013 BES SIM Only Data Plans only available for BYO compatible BlackBerry handsets.

Part G, Data Services, Section 12 – clause 12.25 & 12.45(b)

21 March 2013

BlackBerry Enterprise Server Solution

For existing customers with agreements entered into prior to 16 November 2011, from 1 July 2013 BES SIM Only Email Plans only available for BYO compatible BlackBerry handsets.

Part G, Data Services, Section 12 – clause 12.24 & 12.40(b)

15 March 2013

Business Mobile Advantage Plans

Clarify that Business Mobile Advantage Phone Plans have not been available for new connections since 27 March 2012

Part B – Our current and recent business pricing plans

15 March 2013

Business Mobile Advantage Plans

Moved Business Mobile Advantage Plans to Part B –Old Pricing Plans and clarify that Business Mobile Advantage Phone Plans have not been available for new connections after 26 March 2012

Part B – Old Pricing Plans – Section 34

15 March 2013

Business Mobile Advantage Plans

Business Mobile Performance Plans



Clarify that calls to Pivotel mobiles can be made but aren’t eligible to be taken from the Monthly Call Allowance.

Part B – Our current and recent business pricing plans - Sections 4.14 and 5.8

7 March 2013

Pre-Paid Mobile Offers

Pre-Paid Pricing Plans



Introduction of new Boost Pre-Paid UNLTD offer

Part B – Pricing Plans – Pre Paid Pricing Plans clauses 3.28, 3.29

Part C – Special Promotions clauses 19.6, 19.7, clause 20



25 February 2013

Freedom Connect Plans, Freedom Connect BYO Plans, Every Day Connect Plans, Every Day Connect BYO Plans

Minimum monthly spend may only be changed once in a 60 day period. Customers will receive the full call allowance for their new plan if they change their minimum monthly spend part way through the billing period.

Part B Sections 7 to 10

1 February 2013

Facebook Billing Service

Customers with Telstra Pre-Paid or Post-Paid Accounts can choose to pay for Facebook credits on their Telstra bill.

Part G – Data services

1 February 2013

International Calling

Addition of South Sudan as a calling destination

Part D – Other Call Types, Clause 4.2

20 January 2013

International Roaming

Removal of the international roaming 50c data session connection fee from pre-paid and post-paid mobile plans

Part B – Our Current and recent Business Pricing Plans clause 5.11

Part I – Heading Overseas (International Roaming) clause 2.8, 4.6, 5.1, 5.8, 5.11, 5.13, 5.17, 6.1, 6.8, 6.10.



22 December 2012

V8 Action Pack and AFL Live Season Pass

Exit of V8 Action Pack and changes to terms of subscription to AFL Live Season Pass

Part H – BigPond Mobile Services – clause 4

21 December 2012

International Calls

Correction to the charges for international voice calls which were updated on 9 December 2012

Part D – Other Call Types Section 4

19 December 2012

International Roaming

Changes to include 4G

Part I – Heading Overseas (International Roaming) changes to clauses 2.3, 2.8 and 2.15

9 December 2012

International Calls

Change to the charges for international voice calls.

Part D – Other Call Types Section 4

6 December 2012

Telstra Mobile Device Management (T-MDM)

Launch of new T-MDM Portal, powered by AirWatch Australia Pty Ltd. Changes to T-MDM access/ eligibility, pricing and service features

Part G – Data Services – clause 27

6 December 2012

Telstra Mobile Connect Solution

Decrease in excess data usage charges, a more generous Fair Use policy regarding business application use in Australia over the Next G network, and changes in Telstra Support timeframes (now 24x7 support)

Part G – Data Services – 23.13,23.27, 23.28

5 December 2012

Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry

Included reference to M2M Group Data Plans in the OCT

Part G, Data Services, Section 10, clauses 10.30 & 10.48 - 10.50.

5 December 2012

Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry

Introduced the M2M Device Purchase Plan

Part G, Data Services, Section 10, clauses 10.51 – 10.59

5 December 2012

Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry

Clarified that the Excess Cap amount for M2M Data Plans is GST Inclusive.

Part G, Data Services, Section 10, clauses 10.35

4 December 2012

Smart Controls

Launch of Smart Controls

Part F – Managing Calls – new clause 16

Part G – Data Services – new clause 29



27 November 2012

$30 International Connect Pack

Introduction of $30 International Connect Pack

Telstra Mobile Section Part B – Pricing Plans- International Connect Packs, Section 12

27 November 2012

Business International Packs

Introduction of Business International Packs

Part B – Our current and recent business pricing plans section 6

27 November 2012

Telstra Mobile Broadband Freedom Plans

Introduced new Telstra Mobile Broadband Freedom Plans

Telstra Mobile Section Part B – Pricing Plans – Mobile data services, Section 3

27 November 2012

Mobile Broadband Data Packs

New Mobile Broadband Data Packs for mobile data services

Telstra Mobile Section Part B – Pricing Plans – Mobile data services, Section 4

27 November 2012

Telstra Pre-Paid micro-SIM for Apple iPad

Change of the section to be technology neutral given the iPad mini uses a nano-SIM.

Telstra Mobile Section Part B – Pricing Plans – Pre Paid Pricing Plan, Section 5

27 November

Smart Controls

Launch of Smart Controls

Part F – Managing Calls – new clause 16

Part G – Data Services – new clause 29



27 November 2012

Telstra Mobile Broadband

Introducing new Telstra Mobile Broadband General Terms for new connections on and from 27 November 2012.

Part G, Data Services, Section 24

27 November 2012

Telstra Mobile Broadband

Introducing new Telstra Mobile Broadband Share Plans for new connections on and from 27 November 2012.

Part G, Data Services, Section 25

27 November 2012

Telstra Mobile Broadband

Introducing new Telstra Mobile Broadband Business Plans for new connections on and from 27 November 2012.

Part G, Data Services, Section 26

23 November 2012

Data+ Tablet Plans

Added Data+ Tablet Plans to document as no longer available to new customers.

Telstra Mobile Section Part B – Old consumer pricing plans that are no longer available for new connections, Section 2

23 November 2012

Data+ Tablet Plans

Removed Data+ Tablet Plans as no longer available to new customers.

Telstra Mobile Section Part B – Our current consumer pricing plans, previously Section 7

23 November 2012

Mobile data services

Created new document for mobile data services

Telstra Mobile Section Part B – Pricing Plans – Mobile data services

23 November 2012

Telstra Tablet Plans

Introduced new Telstra Tablet Plans

Telstra Mobile Section Part B – Pricing Plans – Mobile data services, Section 2

22 November 2012

Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry

Introducing 24 month M2M Shared Data Plans

Part G, Data Services, Section 10, clauses 10.30 – 10.33, 10.36 – 10.47, 10.49 & 10.51.

22 November 2012

Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry

On and from 22 November 2012, all SIM Cards and SIM Chips to be supplied unlocked without a PIN code

Part G, Data Services, Section 10, clauses 10.17

21 November 2012

Bill my Telstra account for Google Play

Introduction of service allowing content from Google Play to be billed to customers account.

Part G – Data Services – clause 28

6 November

Navman Wireless Online AVL2 Solution

Launch of new Navman Wireless Online AVL2 hardware (Q-Pro device)

Part G – Data Services – Navman Wireless Online AVL2 Solution; clauses 13.1 – 13.49

2 November 2012

m-View and MAVEO

Cease sale of MAVEO, and removing the option to purchase m-View on a 24 month basis

Part G – Data Services, Section 22.7, 22.30

1 November 2012

Accessory Repayment Option (ARO)

Introduction of new Accessory Repayment Option

Part C – Special Promotions Clause 21

1 November 2012

1234 and 1234 SMS

On and from
1 November 2012, the service fee for each call and SMS request to the 1234 service will increase by 15 cents to $1.90,
Insertion of terms relating to the acceptable use of 1234 and Call Connect.

Insertion in relation to source of information provided to customers.



Part D – Other Call Types, clauses 14.4 and 15.5

Part D – Other Call Types, clauses 14.23 to 14.25


Part D – Other Call Types, clause 14.26 and 15.22

1 November 2012

Call Connect and Call Connect SMS

On and from 1 November 2012, the service fee for each call and SMS request to the Call Connect service will increase by 15 cents to $1.90,

Insertion of terms relating to the acceptable use of Call Connect.



Part D – Other Call Types, clauses 12.4 and 13.5

Part D – Other Call Types, clauses 13.19 to 13.21



31 October 2012

MySync

Product Exit

Part E – SMS Messages and Email – sections 11.1 and 11. 6 amended; sections 11.84-11.96 removed.

30 October 2012

Telstra Mobile Plans

Introduction of two International Packs

Part B- Current Plans, clause 12

17 October 2012

Garmin Navigator

Removal of 3 and 6 month passes and inclusion of 12 month pass.

Part G – Data Services – Garmin Navigator and Whereis Navigator section clauses 3.23, 3.25, 3.51 and 3.53 amended

16 October 2012

Racing Network Mobile Portal

Removal of references to the 7 day pass and annual subscription.

Part H BigPond Mobile Services Section, Clause 25 Racing Network Mobile Portal

1 October 2012

Mobile Casual Plan, Mobile Member Plan and Mobile Phone Plan

Change from 30 second to 60 second billing blocks.

Part B – Our current pricing plans - sections 4.15 and 4.35

Part G – sections 17.25 and 17.34



1 October 2012

Business Mobile Plus

We have increased the charges for calls made under the Business Hours, Any Mobile and Untimed to Fixed options.

Part B - Old Plans, sections 2.48, 2.59 and 2.60

1 October 2012

Business Mobile Advantage

We have increased the charges for calls made under the Timed Calls and Untimed Calls options.

Part B – Current Plans, section 4.43.

31 August 2012

My Pre-Paid App on Android

Addition of terms relating to use of the My Pre-Paid App on Android

Part B – Pre-Paid Pricing Plans, section 3.68

28 August 2012

Withdrawal of 3G service

Clarification of service exit

Part A – clause 2.3 amended

7 August 2012

Telstra Mobile Device Management (T-MDM)

Launch of T-MDM on Telstra Mobile Connect and Telstra Mobile Broadband plans

Part G – clause 27

7 August 2012

Telstra Mobile Broadband Shared Plans

Removal of incorrect reference to certain data APN types being excluded from included plan allowance. (They are included in the plan allowance)

Part G – clause 25.48 and previous clause 26.29 deleted

1/8/2012

Blackberry Individual Solution (BIS) on Telstra Pre-Paid

Telstra Pre-Paid customers with a compatible BlackBerry handset can access BIS when they recharge $40 or more (in addition to standard offer benefits).

Part B – Pre-Paid Pricing Plans, sections 3.68 – 3.76

31/07/2012
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