Our customer terms cloud services recent changes



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Part G: 1.5

24 June 2014

Cloud Collaboration – Microsoft Exchange

Introduction of terms and conditions for a new Cloud Collaboration – Microsoft Exchange shared application.

Part C (Applications): 3.2(b)(i), 5, 6 and 11

11 June 2014

Microsoft Online Services

Renaming of Office 365 Small Business Offers to Office 365 Essentials Bundles.

Introduction of terms and conditions for a new Office 365 Enhanced Bundle.



Part C (T-Suite): 37

13 May 2014

24 month plans for Mobile Business Applications

Introduction of new 24 month plans for Mobile Business Applications (GeoOp, ARISapp and Canvas).

Part C (T-Suite): 10, 11 and 17.

6 May 2014

McAfee Multi Access

Introduction of new terms and conditions for a new McAfee Multi Access application.

Part C (T-Suite): 2.12, 3.29 and 8.

McAfee SaaS Endpoint Protection

Withdrawal from sale of McAfee SaaS Endpoint Protection Advance to new customers.

7.2

29 April 2014

Symantec.cloud Safeguard

Introduction of new terms and conditions for new Symantec.cloud Safeguard applications.

Part C (T-Suite): 2.12, 5 and 19

2 April 2014

Microsoft Online Services

Introduction of new terms and conditions for the following new applications:

  • Project Online;

  • Project Online with Project Pro for Office 365;

  • Yammer Enterprise;

  • SharePoint Online with Yammer; and

  • Microsoft Rights Management.

Part C (T-Suite): 2.12, 19.3, 28, 29, 31, 32, 33.

Removal of terms relating to earlier versions of:




19, 21, 24, 27, 29, 35, 37 and 39

16 December 2013

Naming

Renaming of:

  • Software as a Service to Applications;

  • Infrastructure as a Service to Infrastructure;

  • Utility Hosting to Cloud Infrastructure;

  • Dedicated Hosting to Tailored Infrastructure; and

Managed Facilities to Data Centres.

Throughout the Cloud Services section

Infrastructure

Introduction of new dedicated servers on Cloud Infrastructure.

Part E: 3

Introduction of new Cloud Infrastructure data centre locations.

Part A: 3.3, 6.14, Part E and Part H: 3.2

Co-location

Clarification that the Co-location terms in the Cloud Services section only applies to co-location services in Telstra data centres.

Part F: 2.1

Removal of afterhours access requirements

Part F: 2.20 (deleted)

Public Network

Clarification of service levels and charges for internet access.

Part G: 2.2 and 2.3

Load balancing

Introduction of load balancing

Part G: 2.4 – 2.8

Private Network

Clarification of service levels and charges for Next IP access.

Part G: 3.2 and 3.3

Security Services

Clarification of the available security services on Cloud Infrastructure and Tailored Infrastructure

Part G: 4

7 October 2013

Office 365 Small Business Offers

Introduction of a new Office 365 Small Business Premium Offer

Part C (T-Suite): 38

30 July 2013

Symantec Smart Connect.cloud

Introduction of new terms and conditions for new Smart Connect.cloud application.

Part C (T-Suite): 2.12, 3.29 and 5.

Symantec Endpoint Protection

Introduction of new terms and conditions for new Endpoint Protection application.

Part C (T-Suite): 2.12, 3.29, 6 and 18.

19 July 2013

Project Pro for Office 365

Introduction of new terms and conditions for new Project Pro application.

Part C (T-Suite): 2.12 and 32

Visio Pro for Office 365

Introduction of new terms and conditions for new Visio Pro application.

Part C (T-Suite): 2.12 and 33

18 July 2013

Remote Backup


Removal of terms and conditions for these services as they have been withdrawn.

Part C (T-Suite): 2.12, 7 (deleted), 17.1

WORKetc

Removal of terms and conditions for these services as they have been withdrawn.

Part C (T-Suite): 2.12, 11 (deleted), 17.1

18 June 2013

GeoOP

Introduction of GeoOP

Part C (T-Suite services); 17

28 May 2013

ARISapp

Canvas


Introduction of ARISapp and Canvas.


Part C (T-Suite services):9 and 10


18 May 2013

Eligibility

New applications may be subject to a feasibility assessment.

Part A (General): 1.7-1.9

Pricing

Clarification of Telstra’s ability to charge for actual usage above contracted amount.

Part A (General): 5.5

Enterprise Applications

Clarification that Cloud Collaboration – Microsoft are Enterprise Applications.

Part C (SaaS): 3

Application Software

Introduction of terms and conditions for new software available with Infrastructure as a Service.

Part A (General): 2.24, 3.14 and 3.20

Part B (Vendor Terms and Conditions):


2 and 4

Part C (SaaS): 12

Part E (IaaS): 8


16 April 2013

Cloud Collaboration - Microsoft

Introduction of terms and conditions for new Cloud Collaboration – Microsoft applications

Part C (SaaS):
5 to 11

8 April 2013

Data Export

Introduction of a new Data Export Service

Part E (IaaS):

8


Backup

Revised terms to reflect structured data can now be backed up.

Part E (IaaS):
5.20 and 6.8

Introduction of a charge for new customers who exceed the average change rate of backups.

Part E (IaaS):
5.23 and 6.11

Disaster Recovery

Clarification of Disaster Recovery Gold

Part A (General): Tables 1, 2 and 3

Part E (IaaS):



5.29-37

Infrastructure as a Service

Renaming of Backup as a Service, DR as a Service and Security as a Service

Part E (IaaS):
3.2, 4.2, 5, 6 and 7

T-Suite applications

Correction of formatting and software references.

Part C (T-Suite): throughout section

28 February 2013

T-Suite applications

Simplification and clarification of terms and conditions.

Part C (T-Suite): throughout section

Microsoft Online Services

Updated terms and conditions for the new versions of the Microsoft Online Services

Part C (T-Suite): 18, 20, 23, 26, 28, 30, 32, 34 and 36

13 December 2012

Service Modification

Changes to service levels for modifications

Part A (General): Tables 2 and 3

Service start date

Clarification of the date on which the service schedule term commences

Part A (General): 2.2

Early Termination Fee

Inclusion of the calculation of the early termination fee (moved from the relevant application forms)

Part A (General): 5.6

Disaster Recovery as a Service

Clarification of when recovery commences and what happens upon cancellation of the associated dedicated hosting service.

Part E (IaaS): 7.4 and 7.8

Co-location

New customers will be moved to published rates following expiry of their service schedule term.

Part F (Managed Facilities): 2.2

13 December 2012

Exit of TMC services: Microsoft Exchange Mail, Hosted Blackberry (BES). Microsoft Sharepoint, Exit of BPOS services: Microsoft Exchange Online, Hosted Blackberry for Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft SharePoint Online – additional storage, Microsoft Office Communications Online, Microsoft Live Meeting, Business Productivity Online Suite, Microsoft Online Service – terms of use.

Removal of terms and conditions for these services as they have been withdrawn.

Part C (T-Suite): 4 to 6 and 20 – 27 (all deleted)

13 November 2012

Office 365 Small Business Offer

Introduction of a new Office 365 Small Business Offer

Part C (T-Suite): 37

22 October 2012

Nomination of Support Partner

Introduced the ability to nominate an authorised Telstra dealer to use the T-Suite service on your behalf

Part C (T-Suite): 2 and 3

18 October 2012

Disengagement

Introduction of disengagement assistance.

Part A (General): 3.22

Disaster Recovery

Clarification of Bronze level disaster recovery.

Part A (General): Table 2 and Table 6

Service Availability

Clarification of how service availability is calculated.

Part A (General): Table 2 and 6.12

Service Level exclusions

Clarification of service level exclusions

6.15 (d) and (e)

9 October 2012

Website Services

Introduction of new services: Website Assistance, Website Transfer and Website Copy Writing.

Part C (T-Suite): 19

19 September 2012

Skoot and WORKetc.

These services have been withdrawn from sale to new customers on and from 17 August 2012

Part C (T-Suite): 7.1 and 13.1

28 August 2012

Security Applications

MessageLabs Network Security services have been renamed to Symantec.cloud services.

Part C (T-Suite): 8

McAfee Desktop Security has been renamed McAfee Endpoint Protection and introduction of new McAfee Endpoint Protection Advanced package

Part C (T-Suite): 9

Business Applications

Introduction of new Symantec Enterprise Vault services

Part C (T-Suite): 16

31 May 2012

T-Suite applications

Moving T-Suite within the Cloud Services portfolio

Part C (T-Suite): Entire section

21 May 2012

Website Services

Introduction of new Website Services offer

Part C (T-Suite): 2.9, 3.46 and 18

24 November 2011

T-Suite applications

We will now provide a help desk to answer billing related calls between 7am and 7pm AEST, Monday to Friday. The help desk will also be available to answer sales and general product related calls between 9am and 5pm AEST, Monday to Friday.

Part C (T-Suite): 2.11

24 November 2011

T-Suite applications

Operational and technical support for all T-Suite applications is now provided 24 hours a day, 7 days per week.

Part C (T-Suite): 2.12

24 November 2011

T-Suite applications

Removal of reference to agreement term.

Part C (T-Suite): 3.47

24 November 2011

T-Suite applications

Amendment to include consent allowing our suppliers to contact you and your users for any purpose that we reasonably consider is related to providing the T-suite service to you.

Part C (T-Suite): 3.48

24 November 2011

T-Suite applications

Cross-references have been updated.

Part C (T-Suite): 3.61, 3.66(a) (formally 3.60, 3.65(a))

24 November 2011

Microsoft Exchange Online

Amendment to specify the exit date of 31 October 2012 for the Microsoft Exchange Online service described in section 18 and to clarify that this service is not available to new customers on and from 29 June 2011.

Part C (T-Suite): 18.1, 18.2

24 November 2011

Microsoft SharePoint Online

Amendment to specify the exit date of 31 October 2012 for the Microsoft SharePoint Online service described in section 20.

Part C (T-Suite): 20.2

24 November 2011

Microsoft SharePoint Online – Additional Storage

Amendment to specify the exit date of 31 October 2012 for the Microsoft SharePoint Online – Additional Storage service described in section 21.

Part C (T-Suite): 21.2

24 November 2011

Microsoft Office Communications Online

Amendment to specify the exit date of 31 October 2012 for the Microsoft Office Communications Online service described in section 22.

Part C (T-Suite): 22.2

24 November 2011

Microsoft Office Live Meeting

Amendment to specify the exit date of 31 October 2012 for the Microsoft Office Live Meeting service described in section 23.

Part C (T-Suite): 23.2

24 November 2011

Business Productivity Online Suites

Amendment to specify the exit date of 31 October 2012 for the Business Productivity Online Suites described in section 24.

Part C (T-Suite): 24.2

24 November 2011

Microsoft Office Professional Plus

Clarification that a user licence allows the user to install and use the software on up to 5 devices at a time.

Part C (T-Suite): 32.2

24 November 2011

Microsoft Office 365 Suites

An additional Microsoft Office 365 Suite User SL has been included (Microsoft Office 365 (Plan E4) User SL).

Part C (T-Suite): 34.4 and new clauses 34.10, 34.11, 34.12, 34.13 and 34.14

24 November 2011

Microsoft Online Services

Clarification regarding the scope of On-premise Microsoft Software licences.

Part C (T-Suite): 35.39

24 November 2011

Microsoft Online Services

URL reference has been updated.

Part C (T-Suite): 35.69, 35.70(c)

24 November 2011

Microsoft Online Services

Service levels have been updated to include reference to the Microsoft Office 365 (Plan E4) User SL.

Part C (T-Suite): 36.4

24 November 2011

Microsoft Online Services

Clause numbering and wording has been updated for clarity.

Part C (T-Suite): 36.11

8 July 2011

T-Suite applications

Clarification regarding representations made in these T-Suite Our Customer Terms.

Part C (T-Suite): 3.80(d)

8 July 2011

Service Levels for Microsoft Online Services

Clarification regarding service credits payable in connection with Microsoft Office 365 Suites

Part C (T-Suite): 36.4

8 July 2011

Service Levels for Microsoft Online Services

Clarification regarding use of defined terms

Part C (T-Suite): 36.6, 36.7, 36.10

29 June 2011

T-Suite applications

Clarification that communications sent using a T-Suite application are carried over the customer's Internet service.

Part C (T-Suite): 2.2

29 June 2011

Microsoft Online Portal

Reference to Microsoft Online Portal has been included

Part C (T-Suite): 2.6

29 June 2011

T-Suite applications

Application overview has been updated to include additional Microsoft Online Services

Part C (T-Suite): 2.9

29 June 2011

Microsoft Online Services support

Operational and technical support for Microsoft Online Services is now provided 24 hours a day, 7 days per week.

Part C (T-Suite): 2.12

29 June 2011

Transmission and storage of information

Clarification that information associated with the Microsoft Online Services described in sections 27 to 34 of these T-Suite Our Customer Terms may be transmitted and stored overseas.

Part C (T-Suite): 3.46(a)

29 June 2011

Microsoft Online Services

Cross-referencing has been updated

Part C (T-Suite): 3.70

29 June 2011

Microsoft Exchange Online

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 18.1

29 June 2011

Hosted BlackBerry for Microsoft Exchange Online

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 19.1

29 June 2011

Microsoft SharePoint Online

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 20.1

29 June 2011

Microsoft SharePoint Online – Additional Storage

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 21.1

29 June 2011

Microsoft Office Communications Online

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 22.1

29 June 2011

Microsoft Office Live Meeting

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 23.1

29 June 2011

Business Productivity Online Suite

Cease sale to new customers.

The numbering of following section is amended accordingly.



Part C (T-Suite): 24.1

29 June 2011

Microsoft Online Services Terms of Use

Clarification that the terms of use set out in this section apply only to the Microsoft Online Services described in sections 18 to 24 of these T-Suite Our Customer Terms.

The numbering of following section is amended accordingly.



Part C (T-Suite): 25.1

29 June 2011

Service Levels for T-Suite

Clarification that the service levels for Microsoft Online Services described in this section apply only to the Microsoft Online Services described in sections 18, 20, 22 and 23 of these T-Suite Our Customer Terms.

Part C (T-Suite): 26.2, 26.3

29 June 2011

New T-Suite application: Microsoft Exchange Online

A new version of Microsoft Exchange Online has been included.

Part C (T-Suite): 27

29 June 2011

New T-Suite application: Microsoft Exchange Online Archiving

An additional T-Suite application has been included. This application delivers a new business application to the T-Suite service range.

Part C (T-Suite): 28

29 June 2011

New T-Suite application: Microsoft SharePoint Online

A new version of Microsoft SharePoint Online has been included.

Part C (T-Suite): 29

29 June 2011

New T-Suite application: Microsoft SharePoint Online Storage

An additional T-Suite application has been included. This application is an add-on feature to the Microsoft SharePoint Online application described in section 29 of these T-Suite Our Customer Terms.

Part C (T-Suite): 30

29 June 2011

New T-Suite application: Microsoft Lync Online

An additional T-Suite application has been included. This application delivers a new business application to the T-Suite service range.

Part C (T-Suite): 31

29 June 2011

New T-Suite application: Microsoft Office Professional Plus

An additional T-Suite application has been included. This application delivers a new business application to the T-Suite service range.

Part C (T-Suite): 32

29 June 2011

New T-Suite application: Microsoft Office Web Apps

An additional T-Suite application has been included. This application delivers a new business application to the T-Suite service range.

Part C (T-Suite): 33

29 June 2011

New T-Suite offers: Microsoft Office 365 Suites

Additional Microsoft Office 365 Suites have been included.

Part C (T-Suite): 34

29 June 2011

Microsoft Online Services Terms of Use

New terms have been included which apply to the Microsoft Online Services described in sections 27 to 34 of these T-Suite Our Customer Terms.

Part C (T-Suite): 35

29 June 2011

Service Levels for Microsoft Online Services

New service level provisions have been included which apply to the Microsoft Online Services described in sections 27, 28, 29, 31 and 33 of these T-Suite Our Customer Terms.

Part C (T-Suite): 36

31 May 2012

Renaming Network Computing Services

References to Network Computing Services have been changed to Cloud Services.

Throughout Cloud Services section

Adds, Moves and Changes

Introducing new ways to request adds, moves and changes

Part A (General): 2.9

Pricing

Clarification of when billing for your service will commence and usage based pricing.

Part A (General): 5.2 and 5.3

Incident Response Time

Updating definition of Incident Response Time

Part A (General): Table 3

Service Activation and Service Modification

Clarification of the definition of minor, standard and major.

Part A (General): Table 3

Service Availability

Clarification of how Service Availability is calculated

Part A (General): Table 3

Definitions

Explanation of how units are defined

Part A (General): 7.2

Utility Hosting Backup

Updated service description

Part E (IaaS): 4.16 to 4.24

Backup as a Service

Inclusion of terms for new Backup as a Service offer

Part E (IaaS): 10

DR as a Service

Inclusion of terms for new Disaster Recovery as a Service offer

Part E (IaaS): 11

Security as a Service

Inclusion of new Security as a Service offer

Part E (IaaS): 12

Data Import

Inclusion of terms for new data import service

Part E (IaaS): 13

Professional Services

Incorporating Professional Services as part of Cloud Services

Part I (Professional Services): 1

12 May 2011

Service Levels

The Bronze Recovery Time Object has been reduced from 24 hours to 2 hours.

Clarification of the definition of Recovery Time Objective



Part A (General): Table 2 and Table 3

Service Level Rebates

Definitions of Severity levels have been added.

Part A (General): Table 3

Service description

Clarification and simplification of the service description.

A definition of business day has also been included.



Part A (General): 1 and 7

Vendor Terms and Conditions

Additional software has been made available which is subject to third party terms and conditions.

Part B (Vendor Terms): 3

Infrastructure as a Service

Clarification of licensing responsibilities

Part E (IaaS): 5(a)(iv)

21 February 2011

Domain name registration and hosting

Addition of terms for domain name transfer in and change of registrant

Part C (T-Suite): 17

11 October 2010

Remote Back-up powered by MozyPro

An additional T-Suite application has been included. This application delivers a new business application to the T-Suite service range.
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