North Carolina ems education Standards: emt curriculum Map



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EMS System Communication




  • Summary:Applies fundamental knowledge of EMS System, safety and well-being of the EMT, medical, legal, and ethical issues to the provision of emergency care.



  • TARGET SKILLS:Communication needed to:

  • Call for Resources

  • Transfer care of the patient

  • Interact within the team structure

  • EMS communication system

  • Communication with other health care professionals

  • Team communication and dynamics



  • Key Terminology:

    • Base station

    • Cell phone

    • Mobile radio

    • Portable radio

    • Repeater

    • Watt

    • Viper radio



    • Objectives:



      • EMS Education Standards

      • Define the different elements of an EMS communication system.

      • Demonstrate the ability to communicate with other organizations including dispatch, hospital, etc.

      • Demonstrate therapeutic communication in a prehospital environment.

      • EMS Communication System

      • Communication

        • Communication with other healthcare professionals

        • Interpersonal communications

        • Team communication and dynamics







    • Activities/Resources:Use of auditory, visual, and kinesthetic aids to facilitate the student learning environment for the topic of instruction.

    • Coordinate with Local 911 or radio center for communication skills to include proper radio reporting.

    • Team building for interpersonal communications dynamics

    • Coordinate with interdisciplinary teams such as RN’s, Paramedics, and MD’s.



    • Assessments:Scenario based assessment pertinent to topic of instruction, quiz, and exam (didactic and skills).


    • Therapeutic Communication




    • Summary:Applies fundamental knowledge of EMS System, safety/well-being of the EMT, medical, legal, and ethical issues to the provision of emergency care.



    • TARGET SKILLS:Principles of communicating with patients in a manner that achieves a positive relationship to include:

    • Interviewing techniques

    • Adjusting communication strategies for:

      • Age

      • Stage of development

      • Patients with special needs

      • Differing cultures

    • Verbal defusing strategies

    • Family presence issues



    • Key Terminology:

    • Intimate zone

    • Personal distance

    • Social distance

    • Public distance

    • Encoding

    • Decoding

    • Facilitation

    • Reflection

    • Clarification

    • Resistance



    • Objectives:



      • DOT Objectives

      • EMS Education Standards

      • Demonstrate therapeutic communication in a prehospital environment.

      • Principles of communicating with patients in a manner that achieves a positive relationship.

      • Communication process and components

      • Types of responses

      • Developing patient rapport

      • Strategies to ascertain information

      • Special interview situations



    • Activities/Resources:Discussion about body language and interpersonal communication.Use of auditory, visual, and kinesthetic aids to facilitate the student learning environment for the topic of instruction.



    • Assessments:Scenario based assessment pertinent to topic of instruction, quiz, and exam (didactic and skills).


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