Kundan kumar mobile: 08252280515 / 07050834249



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KUNDAN KUMAR
Mobile: 08252280515 / 07050834249

E- mail: kundan.parmar55@gmail.com



Desktop and Network Engineer

PROFESSIONAL ACHIEVEMENT

  • Having an experience of more than 4.5 year in an IT industry as Technical Support engineer. Currently working as System Engineer in Innova Solutions (TCS Business Associates).

  • MCP (Microsoft Certified Professional) Certified {window XP & server 2003}.

  • Completed Advance Diploma in Network Engineering (ADNE) in Hardware and Networking from KarRox Technologies, Pune.

  • Completed MCSE, A+ for Maintenance and N+ for Networking for business use.

  • Completed TCS digital course and internal exam on ITIL 2011 Foundation.

Working Experience

1) Currently working with Innova Solutions Pvt. Ltd. {Maples ESM Tech.}” (TCS Business Associates) as a System Engineer and support client “Tata Sky Ltd”.

Client Site: Tata Sky Ltd. (TCS Client) Duration: 11nth Jan 2014 to Till.

Key Responsibility Areas:

> Mean time to repair - Onsite analysis, diagnosis and resolution of desktop/Laptop problems for end users.

>   Installs, Moves, Adds and Changes (“IMAC”): Coordination of installation and changes to desktops, laptops (and associated peripherals) and printers.

>Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.



> Ensuring that all the desktops are patched from time to time basis.

> Installation of software, mail configuration (Outlook 2007, 2010, 2013, Office 365 migration).

> BMC Remedy & ITSME ticketing tool for Call logging process.

> Software/hardware/network troubleshooting and support on Windows.

>First level hardware support for the above equipment - Diagnosing the problem and getting the same resolved as per the severity level assigned to it.


2) Worked as a Technical Support Engineer with Team Computers Pvt. Ltd.” and Support Client “Times Internet Limited”, Pune.

Client Site: Times Internet Limited Duration: 2.6 Year

Key Responsibility Areas:

> Attend and close all logged Software & Hardware calls.

> Responsible for troubleshooting issues related to MS outlook.

> Inventory Management - IT inventory management such as hardware inventory, software licenses.

> Document Management - Preparation and Maintenance of files for Warranty/AMC records, Invoices, Delivery challans, MIS etc.

> Coordinate with NOC team, when required for network issue.



> First level hardware and software support for diagnosing the problem and getting the same resolved.

3) Worked as a Customer Support Engineer inIT Source Pvt. Ltd.” (Wipro Franchise), Pune.

Client: Future Group (Big Bazaar) Duration: 2 Month

Key Responsibility Areas:

> Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users.

> Software/hardware/network troubleshooting.

> Collaborate with 3rd level support to prevent system downtime.

> Perform quality work on all service requests/incidents.

>Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineer.

>Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

> Coordinating with the retail stores & suppliers for stock availability and orders.
ACADEMIC PROJECTS

Title : PC assembling & handling different hardware during configuration

& operating system and Software installation

Organization : KarRox Technologies ltd, Pune

Duration : 2 months

Team Size : 1 System Admin and 2 Team members

Key Learning : Hardware configuration and PC assembling.

Operating systems installation and PC troubleshooting.

ACADEMIC QUALIFICATION

Qualification

SCHOOL/COLLEGE

YEAR

MARKS (%)

ADNE

Graduation



Karrox Technologies

R.S COLLEGE



2010

2007


Pass

60%


H. S. E. (10+2)

L.N.T COLLEGE

2003

61%

S.S.E.(10th)

MILLER H. SCHOOL

2001

68%

WORKSHOP ATTENDED


  • Assemble Desktop/laptop.

  • Knowledge of all types of “Monitor”, “Printers”

  • Have worked on troubleshooting in CPU, RAM & All Hardware & Software.

  • Attended sessions on Networking and its implementation in day to day use.

  • Attend Session of Assessment in PMKVY as an Assessor.

KNOWLEDGE PREVIEW

  • Operating system (windows XP, Win 7, Win 8, Server 2003 & 2008) Installation.

  • MS Office, Net Surfing.

  • All type of Desktop/Laptop, Software, and Drivers & Antivirus Installation.

  • Mail (Outlook / Outlook Express / Lotus / Office 365) Configuration.

  • Configuration of DNS, DHCP, Active Directory.

  • Knowledge of Disk Partition (Basic & Dynamic) and Backup & Restore.

  • Network connectivity devices & cables and Knowledge of IP Address.

  • Effective Communicator & Negotiator with strong analytical, problem solving & organizational abilities.

  • Remote Management tools Net Meeting, Remote Desktop, Dame Ware, Ammy Admin and Team Viewer.

PERSONAL INFORMATION

Date of Birth : 22nd February, 1987

Present Address : C/o Mr. U.K Singh

Malay Vihar

Balughat, Muzaffarpur


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