Jacksonville Naval Air Station



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Fleet Logistics Center Jacksonville

Customer Support Guide

Regional Support Department

Postal Division


Fleet Logistics Center

Jacksonville

Naval Air Station

P.O. Box 97

Jacksonville, FL 32212

2015

Table of Contents
Introduction……………………………………………………………………………………………………………………………………3
Overview………………………….…………………………………………………………………………………………………………………4
Mail Center Locator..….………………………………………………………………………………………………………5
Mail Centers Information Sheets (SOP)…………………………………………………………………7
Classes of Mail……………………….…………………………………………………………………………………………………19
Special Services…………………………………………………………………………………………………………………………20
Registered…………………………………………………………………………………………………………………………………………20
Certified……………………………………………………………………………………………………………………………………………20
Returned Receipt…………………………………………………………………………………………………………………………22
Expedited Services ………………………………………………………………………………………………………22
Expedited Service Request Letter..…………………………………………………………………………24
Mail Preparation…………………………………………………………………………………………………………………………25
Address Format………………………………………………………………………………………………………………………………27
Authorized Use of Appropriated Funds………………………………………………………………….29
Cost Reduction Tips……………………………………………………………………………………………………………….29
Standard Address Abbreviations……………………………………………………………………………………39
Mail Security…………………………………………………………………………………………………………………………………42
Official Mail Cost Control Program……………………………………………………………………..51

INTRODUCTION
This Customer Service Guide is your source of information for questions about postal operations at the various Fleet Logistics Center (FLC) Jacksonville Official Mail Centers throughout the Southeast Region. This guide was prepared to inform you, our customers, how to get the best possible service from our mail facilities.
This guide briefly touches on such topics as addressing standards, official mail cost control initiatives, mail classifications, the proper use of U.S. Postal Service services that available to you, and locations of our mail centers. It also provides information on suspicious mail recognition and precautions to take when discovered. Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing. However, this information is subject to change.
The more we know about your needs and concerns, the better we can fulfill them. Let us know your needs in advance, whether it is a special service requirement or an anticipated large mailing. We will do our best to provide you the service you desire.
If you have any questions at all, I urge you to call the Director of Postal Operation, Mr. Charles L. Ramsey at (904) 542-1157 or DSN 942-1157, his email address is Charles.ramsey1@navy.mil. We appreciate it very much if you would provide feedback on how we are doing; this will enable us to improve service to you.

V.MCCALL


CDR, SC, USN

Overview
The Director of Postal Operations Southeast Region has overall responsibility for postal operations for Commander, Fleet Logistics Center (FLC) Jacksonville, Florida. He is responsible for developing regional postal policies, managerial oversight and control for official mail operations. He must ensure efficient utilization of assets and compliance with Department of Defense (DOD) and Department of Navy (DON) instructions along with all domestic and international U.S. Postal Service policy. Reviews and recommends changes to U.S. Postal levels of service to area installations and serves as advisor on Navy Postal Affairs with the Southeast Region chain of command. Represent the CNRSE on all policy matters; provides functional direction to the official mail managers within CNRSE; assures that official mail procedures in use throughout the CNRSE are cost-effective and that adequate official mail training is available to CNRSE official mail managers. Ensure that knowledge of the latest advances in mail processing equipment, supplies, and services is disseminated to FISC Jacksonville Official Mail Managers and Mailroom Personnel. Initiates, reviews, analyze, revises, and interpret DOD policies and practices to improve FLC Jacksonville official mail operations. This includes processing of incoming, outgoing, and internal mail and mail center management. Analyzes policies and procedure changes made by the U.S. Postal Service to determine effects on the official mail program and prepares changes as necessary. The Director is also charged with providing technical advice and leadership in formulating policies, plans, and programs for the improvement of official mail service throughout the region. This customer service guide is intended to be a ready reference for all of our customers.

Mail Center Locator


COMMAND







PHONE NUMBER



















NAS Jacksonville







(904) 542-6294

PO Box 21










DSN 942




Jacksonville, FL 32212-5000




























NAVSTA Mayport







(904) 270-5769

PO Box 280122







DSN 960




Jacksonville, FL 32228-0122




























COMSUBASE







(912) 573-9633

1360 Simon Bolivar







DSN 573

Kings Bay, GA 31547































CBC Gulfport







(228) 871-2259

5301 Bainbridge Ave







DSN 868-2259

Gulfport, MS 39503































NAS KEY WEST







(305) 293-3641

PO Box 9001







DSN 483-2256

Key West, FL 33040

















































NAVSTA GTMO BAY




011-5399-4511

PSC 1005 Box 25







DSN 723-4511

FPO AE 09593































Navy Mail Facility







(850) 235-5891

NAVSURFWARCEN




850 235-5113

6703 W. HWY 98







DSN 436




Panama City, FL 32407-7001




























Navy Mail Center




(601) 679-2350

Naval Air Station







DSN 637




1155 Rosenbaum Ave




DSN 637 2106

Meridian, MS 39309-0209




























Consolidated Mail Facility




(850) 452-4124

Naval Air Station




DSN 922




210 West Ave Ste A










Pensacola, FL 32508-5135




























Navy Mail Center







(361) 516-6232

Naval Air Station







DSN 876




554 McCain St Ste 310










Kingsville, TX 78363-5053




























Navy Mail Center







(361) 961-3494

Naval Air Station







DSN 861




9035 Ocean Dr.










Corpus Christi, TX 78419











































Navy Mail Center







(817) 782-6387




NAS JRB







DSN 739




1509 Desert Storm RD










Fort Worth, TX 76127-9998

















































Navy Mail Center







(504) 678-9668




Joint Reserve Base







DSN 678




Naval Air Station










400 Russell Ave










Belle Chase, LA 70143-5012

























































































































































Fleet Logistics Center

Jacksonville, Florida

Detachment Corpus Christi

Subj: Navy Mail Centers Information Sheet
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FISCJ Detachment Corpus Christi and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within NAS Corpus Christi is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Corpus Christi is located at 9035 Ocean Dr., Bldg.10 Corpus Christi TX. 78419. Include complete mailing address.
b. Hours of operations are from 0830 to 1530 daily, Monday through Friday.
c. The servicing United States Postal Service facility is located at 785 Lexington, their hours of operations is 0800-1500.
d. Incoming mail is received on station 0500 and0800, we pick up at servicing USPS. Mail is available for customers to pick-up from mail room between 0800 and 1530 daily.
e. Outgoing official mail is closed out at 1330 and is delivered to USPS 1415.
f. FLCJ Detachment Corpus Christi provides support to approximately (Base population) and 54 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.

Fleet Logistics Center

Jacksonville, Florida

Detachment CBC Gulfport

Subj: Navy Mail Centers Information Sheet
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Gulfport and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within GULFPORT is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Gulfport is located at 5301 Bainbrigde Ave,Bldg 393 Gulfport,Ms 39501. Include Complete mailing address.
b. Hours of operations are from 0700 to 1530 daily, Monday through Friday.
c. The servicing United States Postal Service facility is located at Downtown Gulfport, their hours of operations is 0800-1700.
d. Incoming mail is received on station 0745-0800, USPS Delivers 6 times a week. Mail is available for customers to pickup @ mailroom from 0900 until daily.
e. Outgoing official mail is closed out at 1445 and is delivered to USPS 1515 daily.
f. FLCJ Detachment Gulfport provides support to approximately 12,000 and 48 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.

Fleet Logistics Center

Jacksonville

Detachment Naval Air Station Jacksonville

Subj: NAVY MAIL CENTERS INFORMATION SHEET
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Naval Air Station Jacksonville and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within Naval Air Station Jacksonville is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Naval Air Station Jacksonville is located at the intersection of Child and Enterprise Streets. Mailing address is Postal Manager, Box 1, Bldg 569, Jacksonville, FL., 32212-0001.
b. Hours of operations are from 0830 to 1600 daily, Monday through Friday. Mail requiring the application of postage is accepted from 0830 – 1500. Yard mail is accepted for distribution from 0830 – 1600.
c. The servicing United States Postal Service (USPS) facility is also located at Building 569 and their hours of operations are 0830-1600 daily, Monday through Friday.
d. Incoming USPS mail is received on station 0800-0900. Mail is available for customer pick-up at Building 569 daily.
e. Outgoing official mail is closed out at 1500 and is delivered to USPS at 1530.
f. FLCJ Detachment Naval Air Station Jacksonville provides support to approximately 27 base departments and 77 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.
Fleet Logistics Center

Jacksonville, Florida

Detachment Key West

Subj: Navy Mail Centers Information Sheet


Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Key West and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within FISCJ Detachment Key West is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility FLCJ Detachment Key West is located at Building #A-324 Boca Chica Naval Air Station Key West, Florida 33040.
b. Hours of operations are from 0730 to 1600 daily, Monday through Friday.
c. The servicing United States Postal Service facility is located at Building #A931 Langley Avenue NASKW, their hours of operations is 0830–1230 and 1400–1600 daily Monday through Friday.
d. Incoming mail is received on station, the USPS delivers the mail to the Postal Office on station (NASKW) prior to 1130. The mail clerk drives over to the USPS and picks up the mail and brings the mail back to the mail-room. Mail is available for customers to pick-up at the mailroom from 0800 until 1100 and 1230 until 1500 daily.
e. Outgoing official mail is closed out at 1100 and is delivered to USPS 1130. Outgoing official mail is closed out at 1500 and is delivered to USPS 1530.
f. FLCJ Detachment Key West provides support to approximately 3,100 personnel and 59 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedure

Fleet Logistics Center

Jacksonville, Florida

Detachment Kings Bay

Subj: Navy Mail Centers Information Sheet
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Kings Bay and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within Kings Bay is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Kings Bay is located at 1006 Simon Bolivar, ATTN: Mail Room, Kings Bay GA 31547. Include complete mailing address.
b. Hours of operations are from 0800 to 1600 daily, Monday through Friday.
c. The servicing United States Postal Service facility is located at same address, ATTN: USPS Contract Station, their hours of operations are 0800-1600.
d. Incoming mail is received on station between 0730 and 0930. Mail is available for customers to pick-up from mailroom from 1000 until closing daily.
e. Outgoing official mail is closed out at 1530 and is delivered to USPS 1600.
f. FLCJ Detachment Kings Bay provides support to approximately 4334 active duty and 52 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.

Fleet Logistics Center

Jacksonville, Florida

Detachment Kingsville

Subj: Navy Mail Centers Information Sheet
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Kingsville and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within (Site Name) is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Kingsville is located at 554 McCain St. Suite 116 BLDG. 2740. Include complete mailing address.
b. Hours of operations are from 0800 to 1600 daily, Monday through Friday.
c. The servicing United States Postal Service facility is located at 103 Kleberg St. Kingsville, TX 78363, their hours of operations is 0800-1700.
d. Incoming mail is received on station 0930. Mail is available for customers to pick-up from 1200 until 1400 daily.
e. Outgoing official mail is closed out at 1300 and is delivered to USPS 1330.
f. FLCJ Detachment Kingsville provides support to approximately 1700 and 20 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.
Fleet Logistics Center

Jacksonville, Florida

Detachment Mayport

Subj: Navy Mail Centers Information Sheet


Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Mayport and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within (Site Name) is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Mayport is located at building 460 (rear) on Massey Avenue. The Complete mailing address is FLCJ Det Mayport, Building 460(rear), Code M/R, Naval Station Mayport, Jacksonville, Florida 32228.
b. Hours of operations are from 0700 to 1530 daily, Monday through Friday.
c. The servicing United States Postal Service facility is located at building 460 (front), their hours of operations is 0900 to 1600.
d. Incoming mail is received on station around 0730 delivered by USPS. Mail is available for customers to (pick-up from mailroom or USPS) from 0900 until 1530 daily.
e. Outgoing official mail is closed out at 1400 and is delivered to USPS 1500.
f. FLCJ Detachment Mayport provides support to approximately 1111(Base population) and 84 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures
Fleet Logistics Center

Jacksonville, Florida

Detachment Meridian MS

Subj: Navy Mail Centers Information Sheet


Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Meridian MS and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within Meridian MS is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility Meridian MS is located at 255 Rosenbaum Road, Bldg 255, Naval Air Station, Meridian, MS 39309.
b. Hours of operations are from 0700 to 1530 daily, Monday through Friday with the window open from 0800 to 1130 and 1200 to 1530 (closed for lunch from 1130 to 1200).
c. The servicing United States Postal Service facility is located at 255 Rosenbaum Road, Bldg 255, Naval Air Station, Meridian, MS 39309, their hours of operations is Monday through Friday 1000 to 1400.
d. Incoming mail is delivered on station at 0530AM by USPS. Mail is available for customers to pick up from mailroom and USPS from 0800-1130 and 1200-1530; and 1000-1400 respectively Monday through Friday.
e. Outgoing official mail is closed out at 1530 and is picked up by USPS at 1730. Also, USPS picks up Express mail and any outgoing mail at 1430.
f. FLCJ Detachment Meridian MS provides support to approximately 3,500 and 22 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.

Fleet Logistics Center

Jacksonville, Florida

Detachment New Orleans

Subj: Navy Mail Centers Information Sheet
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment New Orleans and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within New Orleans is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.
a. The Official Mail Facility New Orleans is located at NAS JRB New Orleans, 400 Russell Avenue Bldg 31, New Orleans, La 70143 and Naval Support Activity, 2300 General Meyers Avenue Bldg 20, New Orleans, La 70142. Include complete mailing address.
b. Hours of operations are from 0730 to 1600 daily, Monday through Friday.
c. The servicing United States Postal Service facility for NAS JRB New Orleans is Belle Chasse Post office, 8710 Highway 23, Belle Chasse, La. 70037. Hours of operations are from 0830-1630 daily Monday through Friday and Saturday 0830-1200. Servicing USPS facility for Naval Support Activity is Algiers post office, 3901 General Macarthur Blvd, New Orleans, La. 70131. Hours of operations are from 0800-1700 daily Monday through Friday and Saturday 0800-1200.
d. Incoming mail is delivered to NAS JRB New Orleans mailroom by USPS Personnel Monday through Friday at 0730 and 0900. Once all mail has been processed and accounted for it is available for customer pick up at the customer service window Monday through Friday between the hours of 1000 and 1100. Incoming mail is delivered to the Naval Support Activity mailroom by USPS personnel Monday through Friday at 0800. Once all mail has been processed and accounted for it is available for customer pick up at the customer service window Monday through Friday between the hours of 0900-1000.
e. Outgoing mail is dispatched by NAS JRB New Orleans to USPS Personnel Monday through Friday at 0730 and 0900. Closeout time is Monday through Friday at 0830. Naval Support Activity Regular outgoing mail is dispatched to USPS Personnel Monday through Friday at 0800. Official outgoing mail in need of postage is dispatched to NAS JRB New Orleans post office personnel between the hours of 1200-1300 for processing and dispatched to USPS personnel on the following business day at 0730. Close out times for Naval Support Activity is 0730 and 1100 Monday through Friday.
f. FLCJ Detachment New Orleans provides support to approximately 3500 personnel and 27 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.

Fleet Logistics Center

Jacksonville, Florida

Detachment Panama City

Subj: Navy Mail Centers Information Sheet
Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Panama City and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within Detachment Panama City is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FISCJ) Jacksonville, FL.
a. The Official Mail Facility Panama City is located at Building 461, Naval Support Activity Panama City, 101 Vernon Avenue, Panama City Beach, FL. 32407-7018
b. Hours of operations are from 1230 to 1500 Monday and 0800 through 1500 Tuesday through Friday.
c. The servicing United States Postal Service facility is located at 420 Curchwell Drive, Panama City Beach, Fl.; their hours of operations are 0900-1700.
d. Incoming mail is received on station at approximately 0945 daily via USPS carrier. Mail is delivered to sixty-six Naval Surface Warfare Center Panama City (NSWCPC) mail stops servicing all Departments and Branches via NSWC contracted carrier daily. All other commands may pick up Command, Division or Work Center Mail at the Customer Service Window from 1200 until 1500 Monday and 0800 until 1500 Tuesday thought Friday.
e. Outgoing official mail is closed out at 1500 and is picked-up by USPS personnel from 1500-1600 daily.
f. FLCJ Detachment Panama City provides support to approximately 2000 base personnel and 14 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.
Fleet Logistics Center

Jacksonville, Florida

Detachment Pensacola

Subj: Navy Mail Centers Information Sheet


Ref: (a) FLCJINST 5218.1D
1. Purpose. To provide information that is site specific to FLCJ Detachment Pensacola and supplement the policies and procedures set forth in reference (a).
2. Scope of Operation. Official mail management within the Pensacola Region is directed by Commander Navy Region Southeast through Commanding Officer Fleet Logistics Center (FLCJ) Jacksonville, FL.


  1. The Consolidated Mail Facility (CMF) Pensacola is located at 210 West Ave Ste-A, Pensacola FL. 32508-5135 Bldg-40.

b. Hours of operations are from 0730 to 1600 daily, Monday through Friday.


c. The servicing United States Postal Service facility is located at 210 West Ave Ste-B, Pensacola FL 32508-5135 Bldg-40, and hours of operations are 0845 to 1545 daily, Monday through Friday.
d. Incoming mail is received on station at 0630, 0730 and 1300 Monday through Friday and 0630 & 0730 on Saturday. Mail is available for customers to pick-up from the CMF and USPS 0900-0930 and 1400-1430 Monday through Friday.
e. Outgoing official mail is closed out Monday through Friday at 1500 and is delivered to USPS between 1530-1600.
f. FLCJ Detachment Pensacola provides support to approximately 15,000 personnel and 103 tenant commands.
3. The Director of Postal Operation FLCJ is the single point of contact on all postal policy issues and shall be consulted on any changes in procedures.

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