HP101 Knowledge Check This is an open-notes quiz. A score of 80% is required to pass. Multiple Choice. Select the one best answer

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HP101 Knowledge Check
This is an open-notes quiz. A score of 80% is required to pass.
Multiple Choice. Select the ONE BEST ANSWER.

  1. Total performance consists not only of the results. What else must be considered?

  1. Behavior

  2. Values

  3. Knowledge

  4. Perspective

  1. Leadership and organization are two of the three main influences to human performance. Which of these is the third influence?

      1. Conditions

      2. Equipment

      3. Communication

      4. Individual

  1. Which of these identifies the five principles of Human Performance?

    1. Enthused, Trained, Confirmed, Supported, Organized

    2. Tested, Certified, Understood, Authorized, Capable

    3. Fallible, Predictable, Organizational, Reinforcement, Understand the past

    4. Fallible, Trustworthy, Knowledgeable, Tested, Memorable

  1. Worker Behavior and Work Conditions are two of the four elements that create Error Traps. What are the other two elements that impact Human Performance?

  1. Organizational Processes & Values, Job results

  2. Unusual Conditions, Record Keeping

  3. Job results, Performance Reviews

  4. Organizational Processes & Values, Incentives

  1. What are the two main types of errors?

  1. Latent & Active

  2. Current & Unknown

  3. Organizational & Individual

  4. Consequential & Inconsequential

  1. Which performance mode is likely to produce more errors; knowledge or skills-based?

  1. Skills Based

  2. Knowledge Based

  3. Training Based

  4. Rules Based

  1. What are the chances for error when working with an inaccurate mental picture (knowledge-based level)?

  1. 1:2 to 1:10

  2. 1:5 to 1:10

  3. 1:10 to 1:100

  4. 1:20 to 1:100

  1. What is a healthy attitude toward the potential for error?

  1. Sense of fear

  2. Feelings of anger

  3. Wise cautiousness

  4. Sense of urgency

  1. Detect and warn, recover, and protect are three of the six functions of defenses. Which of these identify the remaining three?

  1. Lock, confirm, regulate

  2. Enable, de-energize, suppress

  3. Control, restrict, minimize

  4. Create awareness, contain, escape

  1. What are the two sources of latent organizational weaknesses?

  1. Climate & Seasons

  2. Time & Customers

  3. Evaluation & Change

  4. Values & Processes

  1. Which tool is best for identifying error traps?

  1. Peer Checking

  2. Place Keeping

  3. Pre-Job Briefing

  4. Phonetic Alphabet

  1. What is the name of the tool that uses repeat-back?

  1. Phonetic Alphabet

  2. 3-Way Communication

  3. STAR

  4. Questioning Attitude

  1. Which tool suggests that as you complete a task you review the results to assure successful completion?

  1. 2-Minute Drill

  2. Place Keeping

  3. Concurrent Verification

  4. STAR

  1. Which tool requires a second set of eyes?

  1. Flagging

  2. Turnover

  3. Pre-job briefing

  4. Peer Checking or Team STAR

  1. Which tool is suggested to be used after a break or distraction?

  1. 2-Minute Drill

  2. Place Keeping

  3. Questioning Attitude

  4. Conservative Decision Making

  1. Which tool allows us to be skeptical and challenge assumptions?

  1. Conservative Decision Making

  2. Peer Checking

  3. Questioning Attitude

  4. Procedure Use and Adherence

  1. Which tool records completed steps and steps to perform?

  1. Flagging

  2. Place Keeping

  3. Phonetic Alphabet

  4. STAR

  1. Which tool ensures an accurate, adequate transfer of information and awareness?

  1. Peer Checking

  2. Post job briefing

  3. 3-Way Communication

  4. Turnover

  1. Which tool informs others that equipment is not to be operated?

  1. Flagging

  2. Turnover

  3. Peer Checking

  4. Pre-job briefing

  1. What should you do if you are unsure of the outcome of your actions?

  1. Conduct a 2-Minute Drill

  2. STOP

  3. Use 3-Way Communication

  4. Use Place Keeping

  1. Which tool identifies “lessons learned” to improve future performance?

  1. 3-Way Communication

  2. Turnover

  3. Concurrent Verification

  4. Post job briefing

  1. Which tool helps distinguish between sound-alike letters?

  1. Phonetic Alphabet

  2. 3-Way Communication

  3. Conservative Decision Making

  4. Procedure Use and Adherence

  1. Which tool uses deliberate, methodical decisions to plan safe, reliable, and efficient operation?

  1. Concurrent Verification

  2. Procedure Use and Adherence

  3. Conservative Decision Making

  4. Phonetic Alphabet

  1. Which tool requires a written document that may be corrected, and then used?

  1. Conservative Decision Making

  2. Procedure Use & Adherence

  3. Concurrent Verification

  4. Phonetic Alphabet

  1. Which tool requires that two parties independently verify components and conditions?

  1. Peer Checking

  2. 3-Way Communication

  3. Questioning Attitude

  4. Concurrent Verification

End of Knowledge Check 

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