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  1. Introduction

  2. Aims and objectives

  3. Objectives

  4. How outcomes are achieved and OUR approach

  5. How OUR models are measured for effectiveness

  6. Enjoying and achieving

  7. Religious instruction and observance

  • Family contact

  • Consultation with children

  1. Anti-discriminatory practice

  • Children’s rights

  • Accommodation

  1. Countering bullying

  2. Safeguarding

  • Children missing from care

  1. Child sexual exploitation

  2. Admissions

  1. representation and complaints

  • positive behaviour support

  1. restraint

  2. contact details

  • education

  1. Health

  2. Management and staffing matters

21. Management structure

22. Glossary of polices available on request

At Monteagle Avenue we have a simple but crucial mission to provide a safe, nurturing place for children & teens to live in. The added elements of providing a high quality care with educational focus, along with a strong connection to the local community, make Monteagle Avenue truly unique. For the additional elements that challenge and stimulate, make the service a valuable extension to each young person’s care and increase their chance at mastering the many personal goals they will need to strive to achieve day after day a greater possibility.

This statement of purpose sets out what we do and our aims at Monteagle Avenue, it’s impossible to give a complete picture and detail to everything we do but we hope it will answer some of your questions.

Registered Manager

Michelle Nicholson
I hope you find the statement of purpose informative I also recommend that you visit our website at

Pease do not hesitate to contact us if you require further information

Email address:

Unique Reference Number SC037248

Part 1

Caring for Children

Aims and objectives

Our primary aim is to enable young people who have social an emotional needs and multiple, complex needs to reach their full personal potential for learning, independence and fulfilment in everyday life. We seek to achieve this by providing a happy and stimulating, yet safe and caring environment.

We offer:

up to 52-week care for children from the age of 11 -18 years of age.

High staff to young person ratio.

Living facilities for high needs/close supervision.

Comprehensive assessment work where required.

Strong, effective relationship building skills.

Individual work with those at risk of sexual exploitation

Individual work with those at risk of self-harm

Activity and adventure excursions.

We also commission clinical psychology services and therapists. Healthcare staff receives ongoing professional training and clinical supervision as part of their personal development process. Objectives for individual training and development are identified by the staff member and line manager at least annually. Support for PDPs come from a variety of sources.

Our Ethos is to:

  • To provide high quality care services that makes a positive difference to young people and their families in a safe environment

  • To provide opportunities for young people to receive specialist tailored care and education. Prioritising progress, and the achievement of positive outcomes, to maximise the long term benefits to both the young person and the community.

  • To build resilience within young people and equip them with the inner resources and sense of self-worth to develop and sustain relationships and enhance their dignity and life chances.

Outcomes we seek to achieve
Our primary aim is to enable young people who struggle with social and emotional difficulties or multiple, complex needs to reach their full personal potential for learning, independence and fulfilment in everyday life. We seek to achieve this by providing a happy and stimulating, yet safe and caring environment.

Our objectives are to:

provide a smooth and effective transition from the young person’s previous placement

identify and meet the educational, social and healthcare needs of all the young people at Monteagle Avenue

promote the intellectual, social, physical, emotional, cultural, moral and spiritual development of the young person

encourage the young people to grow in confidence and to develop self-esteem, so enabling them to celebrate their individuality

promote the young person’s independence, and to minimise their dependence, both physically and emotionally

offer services equally to all young people Monteagle Avenue, irrespective of their ethnic background, sex, disability or religion

involve families in key decisions relating to their young person's education and care

How outcomes are achieved

Therapeutic approach

Monteagle Avenue employs a therapeutic management model termed ‘STREAM’: Strong Therapeutic Restoring Environment & Assessment Model. The title identifies two main things in the main that we aim to achieve. Firstly, to create an environment and culture in the home that will aid the healing and restorative process. And secondly, to identify their level of functioning and how this might be best responded to in order to be able to provide for their emotional and cognitive development, thus enabling them to effectively develop socially, behaviourally and educationally.

Monteagle Avenue embraces the necessity to provide therapeutic care for children that require care in a residential setting away from family and significant attachments. We recognise that any disruption in a child’s development through separation, neglect or abuse requires a therapeutic approach when providing care.

Monteagle Avenue primary task is to provide a stable substitute care setting that does not compound the earlier trauma as well as to ensure a pattern of placement breakdowns do not continue. The staff and manager at the home receive training and clinical supervision by our Consultant Psychotherapist at the home to support the therapeutic task as well as discuss case management of each child advising on and developing educational and behaviour interventions and programmes.

Community of Communities

Monteagle Avenue is registered with the Community of Communities. Community of Communities is a standards-based quality improvement programme bringing together Therapeutic Communities (TCs) in the UK and internationally, engaging them in service evaluation and quality improvement using methods and values that reflect their philosophy.

How the models are measured for effectiveness

The aim of our models is to increase the young person’s opportunities for positive outcomes for their future and assist them in changing learned patterns of behaviour. The model is a basic framework within which young person are able to stabilize behaviour, reflect on and learn new ways of addressing difficult issues that are age appropriate and based on their individual ability. It is important for attaining successful outcomes in the placement that methods of intervention are used from an integrative framework which is used creatively.

Qualitative outcomes monitored include:

  • Feedback from family and improved relationship with the young person (where applicable)

  • Overall health is improved

Quantitative outcomes monitored include:

  • Risk management outcomes

  • Attendance in education

  • Attainment in education based on their ability from their baseline assessment when placed in the home

  • Health needs are met

  • Young person’s’ active participation in the daily program

The data and findings are pulled together in an analysis report including any clear and objective targets to be worked towards for the following three months.


Enjoying and Achieving
Young person are encouraged to take part in activities within the local community. These might include football, cinema, gym, library, youth clubs and swimming clubs. Young people are also encouraged to pursue special interests (e.g., learning to play a musical instrument). Where young people come into the home with particular hobbies or skills they are encouraged to keep these going wherever practical. Part of the role the home has is to review leisure time and to stimulate a broader range of interests that can be kept up in real life. This will be developed as part of the care plan and it is intended that there is planned and unstructured time. We aim for each young person to have at least 1 ‘extra-curricular’ activity which involves him or her outside the home. We use this not only to develop self-esteem, but also to broaden links and the possibilities of positive friendships with other young people.
Participation in recreational and sporting activities by the young person is an essential in the philosophy and ethos of Monteagle Avenue. Participation in activities is seen as a way to channel negative energies, learn new skills, develop a level of fitness, develop social skills, teamwork and confidence and achieve positively.

In the early stages of the young person’s stay activities will be based around what they like to do and in what they have been successful. Any special interests will be catered for, especially if these have been a feature in their lives prior to admission.

As the placement develops the young person will be encouraged to undertake new, different and challenging pursuits in order to extend their skills and experiences and to give them confidence to try new things in all aspects of their life. This, in time, may extend to community resources such as youth clubs and sports centres.

As the young person begins to move towards leaving Monteagle Avenue, activities start to become tailored to their future placement or future income. It is seen as important that the young person might begin to enjoy activities that are realistic for them to develop and continue into their future and enable them to move away from activities that place them at risk.

Religious instruction and observance

Young person are supported and enabled to attend, observe and participate in religious activities according to their own choosing or parental wish. This may involve staff accompanying them to different places of worship. Young person are welcome to keep religious artefacts in their rooms and to observe and practice any rituals or behaviours required by their religion. Monteagle Avenue policy recognises the diverse requirements of different religious, cultural and ethnic groups.

Family Contact Support in Improving the Outcomes for the child

Monteagle Avenue recognises that parents, carers and families of young person coming into care need support to come to terms with the process, feel reassured that the young person is going to be cared for and have the opportunities of other young person who are not looked after in the care system.

This process can be anxious when young person is taken in to care for whatever reason. To support parents, carers and families to learn more about the service.

  • Provide advice and information

  • Help to include families in events for their young person

Consultation with Children

The rights of young person to be consulted and to participate in the decisions, which affect their lives, are actively promoted within Monteagle Avenue. The young people at Monteagle Avenue are consulted in various ways depending on their ability and are actively encouraged to take part in the decision making process. At Monteagle Avenue, meetings are held regularly and a formal meeting is conducted weekly. These meetings primarily look at and discuss all the issues affecting a young person’s stay, in addition to this, the learning experience gained from taking part in such events is seen as beneficial to each young person.

At a collective level, staff facilitates meetings at which young person can make needs and wishes known, and as far as they are able, influence the way services are provided. At an individual level, it is the responsibility of Keyworkers to ensure that wishes, needs and aspirations are understood and taken into account in daily living and learning Young people are involved in both LAC and Education reviews, at levels commensurate with their understanding and willingness to participate.


Young people need to be given the tools to communicate to enable a positive experience and outcome. Monteagle Avenue has an all staff working party that are committed to the participation policy. We believe we have a moral obligation to provide opportunities for meaningful social communication and participation and to do our best to support all young people with a voice.

Anti-discriminatory Practice

Monteagle Avenue respects the rights of young people as set out in the UN Convention on the Rights of the Young person and the Young person Act (1989). We endeavour to provide an environment which nurtures physical, emotional, social and spiritual wellbeing, and is safe, whilst encouraging young people to take personal responsibility for their actions. Young people are helped to respect each other’s views and beliefs, and to live together harmoniously, recognising and valuing each other’s differences.

Children’s Rights
Young people have rights in relation to every aspect of the care they receive in Monteagle Avenue. These rights are protected through various policies and procedures, for example, protection against abuse and bullying, and rights to be dealt with fairly through the behaviour management and recording policy.


Monteagle Avenue is a large detached three floored house with an attractive view. The home is designed and tastefully furnished to a high standard. There are six separate private bedrooms for each young person, a living room dining room and an office. Each bedroom is fully furnished. There are local schools within easy travelling distance.

There are bus routes connecting to all shopping high streets with easy access into surrounding areas. Local shops are less than 5 minutes’ walk. Recreational activities are within easy reach, Bowling, Cinema ice skating as well as leisure facilities including gym and swimming pool which are nearby if not within walking distance. Abbey Sports Centre which is within ¼ mile.

Countering Bullying

The term bullying refers to a range of harmful behaviours, both physical and psychological. All bullying behaviour Monteagle Avenue recognises has the following four features:

  1. It can be repetitive and persistent – though sometimes a single incident can have precisely the same impact as persistent behaviour over time, for it can be experienced as part of a continuous pattern and can be extremely threatening and intimidating. This is particularly the case with racist bullying.

  2. It is intentionally harmful – though occasionally the distress it causes is not consciously intended by all those who are responsible.

  3. It involves an imbalance of power, leaving young people feeling helpless to prevent it or put a stop to it.

  4. It causes feelings of distress, fear, loneliness and lack of confidence in young people who are at the receiving end.

Monteagle Avenue recognises that bullying is when over a period of time a young person feels:

  • ‘Badly different’, alone, unimportant and/or unvalued.

  • Physically and/or mentally hurt or distressed.

  • Unsafe and/or frightened.

  • Unable to do well and achieve.

  • Unable to see a positive future.

Additionally the home follows the DfE guidance, in respect of guidance on cyber bullying, homophobic bullying, sexist bullying, racist bullying and other types of bullying.

Anti-Bully Approaches at Monteagle Avenue

Anti-Bullying work takes two tracks. Preventative work is ongoing and sustained, providing a consistent ethos and framework, while responsive work comes into effect in dealing with bullying behaviour. Preventative work involves the whole home and community in agreeing a set of standards on behaviour. To achieve this, we are aware that it is essential that all young people, parents and staff understand what is meant by bullying. Some young people with SEN are less likely than others to recognise and report bullying behaviour. They may need help to do this. Monteagle Avenue uses many effective approaches to address bullying behaviour, which are used within a whole community approach to maximise their effectiveness

A whole Team approach develops and reviews a strategy by regularly consulting with young people. Young people with a range of needs including learning disability and behavioural, emotional and social difficulties, (BESD) will be supported to state their views. Also in reporting bullying, staff will check their understanding. A range of tools are available to staff and young people to counter prejudice and foster a positive ethos.

These include;

  • Posters.

Online activities including researching topics and producing information

  • Staff team focus around different young people’s needs.

  • Workshops on bullying


Monteagle Avenue ensures all staff have been trained in safeguarding young people and that the policy and procedure is regularly reviewed.

All young people placed within the home will be shown how to raise concerns if they are worried or angry about something, and will be given access to a range of adults with whom they can communicate.

A young person will have contact with a large number of professionals. These professionals may be vital sources of information about both the young person’s needs and their experience or risk of harm when the young person is placed and their knowledge of the young person will form part of the young person’s risk assessment for safeguarding them in placement.

When there are concerns about the welfare of a young person, it will be acted upon in accordance with the young person protection procedures and local protocol for S47 enquiries, Incidents of abuse or suspected abuse will be recorded on the company’s child protection incident record form and are reported to the young person’s social worker, the local safeguarding team in Barking and Dagenham and the Ofsted Inspection team.


Managing and safeguarding ICT Systems

The home will ensure that the children’s access to the home ICT system is as safe and secure as reasonably possible. The home has additional filtering installed. This ensures that all reasonable precautions are taken to prevent access to inappropriate material.

Children Missing from Care

Young people who go missing from care place themselves at risk. The reasons for their absence are often varied and complex and cannot be viewed in isolation from their home circumstances and their experiences of care. Every ‘missing’ episode should attract proper attention from the professionals involved with the young person and they must work jointly to ensure a consistent and coherent response is given to the missing young person on his/her return.

Channels of communication between the placing authority, the home and the Police are to be established and maintained in order to facilitate a partnership approach. The registered manager specifically, plus staff have established a good working relationship with ‘Police Missing Person’s’ co-ordinator.

Where there is a likelihood that a young person may go missing from the placement, their Care Plan, Placement Plan and Risk Assessment, should include an assessment of the likelihood that the young person might go missing and the risks they may face as a consequence prior to the young person being placed. The social worker, the home manager and other professionals involved in the young person’s life, including parents should contribute to this assessment and the process should actively include the young person as much as possible.

Barking and Dagenham coordinator for Looked After Children will automatically be informed when a young person is placed within the home and the risks so they are aware of young people who may be particularly at risk of going missing to aid information sharing. Police involvement in the placement planning stage will be on an individual basis dependent on vulnerability and risk and previous history of going missing.

These risk assessments will include information on the following:

  • The likelihood of the young person going missing

  • The young person’s view

  • The level of supervision /support that care staff/carers propose to provide for the young person;

  • The views of parents/carers on their young person’s needs

  • A plan detailing actions that need to be taken if the young person goes missing/is absent including at what point a formal mis-per report to be made

  • The risk of harm to the young person and his/her vulnerability if he/she is absent;

  • Consideration of any external influences which may result in a young person’s removal without consent, e.g. young person abduction, custody disputes;

  • The likelihood of the young person being harboured;

  • Any information about the young person’s whereabouts during previous absences.

  • Actions to try and prevent a young person from going missing in terms of diversionary activities/strategies

  • Practical arrangements for returning the young person to their placement after being missing e.g. transport arrangements, especially if after hours or during the night

  • The young person should have this procedure explained to him/her and the potential dangers that they may encounter so that he/she understands the implications of going missing.

Child Sexual Exploitation

Monteagle Avenue sees their role as central in the intervention model of protecting young people and has identified key elements to safeguard young people at risk of exploitation, including developing staff to be more aware through training and workshops on CSE. The intervention is a key work model, where our care worker builds up a trusting and safe relationship with the young person, with the care worker becoming a positive and trustworthy adult in the life of the young person. Where there are concerns by staff, management, community, family or other professionals that a young person is at risk of sexual exploitation the follow procedure is undertaken.

The objective for visiting the young person and where possible the family are set out below:

    1. The young person’s needs fit the referral criteria and stated aims of the home.

    2. The young person’s needs will not adversely impact on the safety and care of other young people already placed in the home

    3. Monteagle Avenue can offer positive experiences and outcomes for the young person and family.

    4. The home can identify the approach and the interventions needed to meet the care needs referred to in the placement plan.

    5. Discuss risk issues and the management of these risks currently

    6. Agree admission process e.g. introductory visits where possible.

The home will need to receive, as much of the information on a young person as is possible, including copies of any court or care orders, medical and educational history. Prior to the young person being placed within the home a planning meeting, will be held to plan for the young person’s care which will include arrangements for education, health, behavioural approaches, risk management and contact with family where appropriate. The placement plan meeting will include the strategies to reduce the risk to the young person if the young person is known to go missing from care. Together with the social worker we will formulate the Placement Plan with short, medium and long-term goals. The Placement Plan will be continually monitoring by the keyworker, manager of the home and the allocated social worker.


Monteagle Avenue does not primarily function as an emergency resource and every effort will be made by the Registered Manager to prevent such admissions. There is on occasions, a need for the consideration of same day or emergency placements where not accepting a young person would mean the young person being placed elsewhere inappropriately.

Again there is a need to gain as much information on a young person before deciding to admit them into home and pre admission risk assessment needs to be undertaken, taking into the current young people placed. If deciding it is an appropriate placement for the young person at Monteagle Avenue an offer of a placement will be offered for a period of 72 hours, while the young person is assessed as to his/her suitability for future or extended placement.

. The age range of the young people accommodated in the home is 11 years to 18 years on admission, both female and male.

Admission Procedure

Easy Reference Admission Table

The following can be used as broad guidance prior to referral and formal assessment




Attention Deficit Hyperactivity Disorder (ADHD)


Social and Emotional Challenging Behaviour


Developmental uncertainty



Mental Health Needs


Self-Injurious Behaviour


Sexual abuse of peers


Sexualised behaviour towards others


We provide specialist care packages for young people who may also have experienced multiple placement breakdowns. All care packages include preparing for progressive and sustainable transitional training when the young person has been assessed to be ready for such a transition.

Checklist of Information and Documentation Required Prior to Placement

Placement information and plan for Monteagle Avenue

The young person’s last Personal Education Plan if previously looked after

Medical Consent delegated to Monteagle Avenue

Medical history

Looked After Young person Care Plan

Pathway Plan/Transaction Plan if Applicable

Risk Assessment

Missing from Care Risk Assessment

Copy of Statement of Special Educational Needs( if applicable)

Copy of last Annual Statement Review Report( if applicable)

Copies of Reports from other Professionals Involved

Planning for care

We believe that each young person in our home is a unique individual who has the potential to learn and acquire skills that empower him/her to progress academically, emotionally, behaviourally and socially. We value our young people and recognize that they have diverse needs, abilities and aspirations.

Principles for planning for care:

  • Ensures that our work is needs led and young person focused

  • Provides the young person and others with a record of decision and plans made

  • Ensures consistency in the planning process across the services

  • Ensure that plans are in place which address both general objectives and very specific details in the young person’s life

  • Care plans and placement plans are important reference points for both staff and young people such that even an unfamiliar worker could make competent decisions at the day to day level

  • That they have been heard and that if their wishes, views cannot be granted, that a clear explanation of the reason is explained to them.

Representation and Complaints

Monteagle Avenue operates a complaints procedure which is accessible to young people in our care, social workers and parents. It provides an effective means for the young person and their representatives to comment on or complain about any aspect of the care within Monteagle Avenue If a representative wishes to make a complaint this can be done in writing, in person or by telephone to the staff or manager.

Young people in care generally have low self-esteem, this has been considered as critical in supporting young people not only with complaining but also when safeguarding young people, with this in mind the home staff are trained specifically to recognise and support young people with making the views heard including complaints.

Complaints involving allegations of sexual or physical abuse will give rise to the need to consider whether Safeguarding Procedures should be applied. In these cases, the Office for Standards in Education, Young person's Services and Skills (Ofsted) and the Area Safeguarding Coordinator will be notified.

Part 2

Children’s Behavior

Positive Behaviour Support Approach

One of the central components of positive behavioral management approach is to enable the young person to engage in meaningful activities and relationships. Changes in a young person’s quality of life are both an intervention and a measure of the effectiveness of an intervention. Staff at Monteagle Avenue are both skilled in the delivery of positive interventions, as well as organized and supported in such ways that they can support young people positively. Specific approaches to ‘positive behavioral support ‘may be required if staff are to be supported to deliver positive interventions to young people with a range of needs such as involvement in gang activity and criminal activity.

Positive behaviour support approaches have become established as the preferred approach when working with people with who exhibit behaviours described as challenging. The approach fundamentally rooted in person centred values, increasing personal skills and competence and placing emphasis on respect for the individual young person being supported, the quality of life improvements for the young person, both as an intervention and as an outcome is measured.

The cornerstone of Positive Behaviour Support is the design and use of functional behavioural assessment to understand what reliably predicts and maintains the young person's problem behaviours. A young person may engage in problem behaviour because circumstances in both the internal and/or external environment (i.e., antecedents, setting events) the functional assessment is a process for identifying the events that trigger and maintain problem behaviours. This process involves information gathering through record reviews, interviews, and observations and the development of summary statements that describe the patterns identified. Primary outcomes of the functional assessment process include:

  • A clear description of the problem behaviour’s

  • Events, times, and situations that predict when behaviour’s will and will not occur (i.e., setting events)

  • Consequences that maintain the problem behaviour’s (the function)

  • Summary statements or hypotheses

The ‘Positive Behaviour Support’ approaches are

1) Strategies for changing the environment so triggering events are removed

2) Teaching new skills that replace problem behaviours

3) Eliminating or minimizing natural reinforcement for problem behaviour

4) Maximizing clear reinforcement for appropriate behaviours using internal and external agencies. 

Use of Positive Physical Control

Monteagle Avenue adopts the principle that positive physical restriction should only be used in specific circumstances i.e. where a young person is in immediate danger of harming his/ herself or others where immediate action is necessary or substantial damage to property will be had unless the young person is held. Where restraint is deemed necessary, at least two members of staff should be present to minimise the risk to the young person and staff. Records of all positive physical restriction are kept and regularly reviewed to analysis patterns in behaviour and external stimuli that affects the young person’s response.

The home manager reviews the use of intervention and the quality of the strategies employed by staff and outcome of the incident to ensure staff employed and trained to undertake restraint are competent at undertaking this aspect of the young person’s care. In addition staff are trained and are assessed yearly as being competent to carry out restraints by an authorised trainer.

Part 3

Contact Details

Name of Registered provider

Mr Herman Allen

Address for Company

Holibrook House

12 Belmont Hill

Lewisham London

SE13 5BD

Telephone number

020 8297 0339

Email address

Name of Registered Manager

Miss Michelle Nicholson

Address for Company

Holibrook House

12 Belmont Hill

Lewisham London

SE13 5BD

Telephone number

0208 880 4044

Email address

Part 4


We as children’s home and organisation aim to be champions for children in our care and take a proactive approach to support their success in education and recognise that we have a vital role to play in promoting children and young people’s social and emotional development. The home is also interlinked to the ‘Outstanding school’ Hopewell school in Dagenham which has a satellite resource onsite at Monteagle Avenue and children can access it to undertake homework and have access to computers. Monteagle Avenue is able to offer packages of education onsite for a period allowing the placing authority to resource a suitable education provision for the child.

Whole home and organisation approach to education:

  • We will celebrate the achievements of children in our Care.

  • Our staff will have high expectations of the child, encouraging achievement and ambition.

  • Training will be provided so that all our staff understands the needs of children in our care in order that they actively promote the child’s best interests. That they are aware of a variety of issues that may undermine the child’s ability to engage in the learning process

  • There will be appropriate information sharing about individual children in our care.

  • We will actively support and encourage the engagement of children in our care in out of school hours learning.

  • Our staff will work in partnership with carers, agencies and parents (where appropriate).

  • We will support carers, parents and other agencies to value educational achievement and improve attendance

  • Our staff will be aware that being or becoming ‘in Care’ has a major impact on children's lives and that when considering children's learning and or behaviour, due consideration will be given.

Special Educational needs (SEN):

  • Any special educational needs will be quickly identified and appropriate provision will be sought.

  • We will have systems in place so that we can identify and prioritise when a young person in our care are underachieving and have early interventions to improve this.

  • Each young person has a statement of special educational need, we will ensure the annual review coincides with one of the six monthly care planning reviews to as much as possible ensure collaborative care planning

Part 5


Monteagle Avenue are committed to delivering and accessing high quality healthcare services to the young people in our care. All young people who to come to Monteagle Avenue are subject to a full health assessment which covers all aspects of their physical and mental health and wellbeing. This is in line with the Guidance on Promoting the Health and Wellbeing of Looked After Young Children 2010.

The young person's individual needs are set out in their Placement Plans, which detail how appropriate services are delivered, and by whom, these are subject to ongoing and formal annual review.

Primary care is delivered through our local GP practice and these services are accessed as in any ordinary family home, by visiting the surgery or home visits where needed.

Dental care is delivered through Barking and Dagenham PCT, who can provide a visiting dentist clinic and refer young people to the sedation service where treatment is required. Young people can of course retain their family dentist if they choose.

Our support consultants are integral in developing assessments and measuring the outcomes of each intervention used in the young person’s health plan.

Team Consultant

John Burton

John has advanced training and qualifications in residential social work (PQCRSW Bristol University), consultancy (Tavistock Clinic), and in public policy (School for Advanced Urban Studies, Bristol University) as well being a qualified counsellor and child care worker.

John's approach is constructive, collaborative and encouraging. He works at a deep level, helping managers and staff to understand why things are happening as they do and working with them to attend to the root causes of negative attitudes and practice.

As therapeutic consultant to the homes John Burton provides the external oversight and support at every level - to the managers and their teams, to the directors, and to the community as a whole.

Using the Tavistock model of psychosocial systems, and building on the excellent psycho-therapeutic understanding John will work with the managers and teams, and the whole community to develop their awareness of unconscious processes in groups that are directly linked to caring for troubled children.

Part 6

Management and Staffing Matters

Staffing Qualifications and Experience

Name and Post Held



Michelle Nicholson

Registered Manager


Level 5 Diploma-Children and Young Peoples Management

12 years

Miya Roache

Deputy Manager

BA Honours Social Work

6 years

Carol Brown

Senior RCW


15 years

Patricia Beason

Senior RCW

CACH level 3, BTEC CYP

7 years

Jane Macharia

Senior RCW


7 years

Micheal Wadibia

Senior RCW


9 years

Lynval Green

Senior RCW


5 years

Birsen Hilmi

childcare practitioner

Undertaking NVQ3 CYP

4 years

Claudette Dixon

Second class honours in Health and Social Care.

20 years

The home also has social work student from Brunel University on placement.

There is a company pool of long term bank staff that supports the fulltime team

Management Structure

Monteagle Avenue Organisational Structure and Supervision

The organisation structure for Monteagle Avenue, the manager supervises the Deputies, the manager and the deputy manager supervises the remaining staff. Authority and responsibility is followed through the chart.

Service Manager

Yvonne Miller

Relevant qualifications: CQSW, BA (Hons.) Children and Families, PQ Post Qualification Award in Social Work and a Management Diploma.

Yvonne Miller has 24 years’ experience of working with Children and Families, of which 14 years were within a Local Authority setting and 6 of these were as a Children and Families Social Work Manager; 2 ½ years as a Registered Manager and 8 years as a Service Manager in Holibrook House and line managers Michelle Nicholson the registered manager and works alongside the team consultants to support the home.

Registered Home Manager

Michelle Nicholson

Michelle Nicholson has over 10 years’ experience in residential childcare, qualifications include NVQ3 CYP Diploma in Leadership and Management level 5. Michelle has a hands on approach in regards to working with the young people in Monteagle. Michelle’s experience has been in developing the shared understanding within childcare teams to providing excellent standards of specialised care and innovative education.

Deputy Manager

Miya Roache
Miya Roache has BA (Hons) Social Work. She has six years’ experience of working with children from early years up to young adults. She possesses theory based background working closely within safeguarding and child protection.

Quality assurance

Monteagle Avenue is committed to maintaining the highest standards in all areas of its operation. In addition to meeting the requirements of the Ofsted, the service is evaluated on the areas of outcomes through formal feedback requests from parents, significant others and the responsible authorities on a regular basis throughout the placement and after the placement have ended. In addition to the monitoring that is undertaken through the Regulation 33 visits by an independent person. The Registered Provider carries these out as well as we are always happy to be visited by a placing authority.

Below are details of outside organisations which you can contact if you have something you wish to raise independently from the organisation.



Piccadilly Gate

Store Street, Manchester

M1 2WD

Telephone number: 0300 123 1231

Office of the Children’s Rights Director

Aviation House
125 Kingsway

Glossary of policies available on request

  • Child Protection

  • Missing Children from Care

  • Therapeutic Interventions and Approaches

  • Safer Recruitment

  • Restraint

  • Behaviour Management

  • Diversity and Equal Opportunities

  • Education

  • Admissions

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