Constituent Dental Care/Practice Chairperson’s Resource Manual September 2010 Originally Published: August 1992 Revised: November 1994 Revised: February 1997

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Veterans Affairs

Dr. Robert Frame

Asst. Undersecretary for Health for Dentistry

810 Vermont Avenue, NW

Washington, D.C. 20420-0001

202.273.8503 (Office)

202.273.9105 (Fax)
Department Of Defense

Dr. Lawrence D. McKinley

Tricare Management Activity

Skyline 5, Suite 810

5111 Leesburg Pike

Washington, D.C. 22041-3206

703.681.0064 (Office)

703.681.3681 (Fax)

U.S. Public Health Service

Dr. Chris Halliday

Indian Health Service

Division of Oral Health

801 Thompson Avenue, Ste. 300

Rockville, MD 20832

301.443.4320 (Office)

301.594.6610 (Fax)

State Departments of Insurance

Listed below are the contact names, telephone numbers, and addresses for each State Department of Insurance:

National Association of Insurance Commissioners (NAIC) Office: 816.842.3600

Headquarters: Fax: 816.783.8175

2301 McGee Street, Suite 800

Kansas City, MO 64108-2662

Jim L. Ridling, Commissioner Office: 334.269.3550

Alabama Department of Insurance Fax: 334.241.4192

201 Monroe Street, Suite 502 800.433.3966 (State Only)

Montgomery, AL 36104

Linda Hall, Director Office: 907.269.7900

Robert B. Atwood Building Fax: 907.269.7910

550 West 7th Avenue, Suite 1560 800.467.8725 (State Only)

Anchorage, AK 99501-3567

Christina Urias, Director Office: 602.364.2499

Arizona Department of Insurance Fax: 602.364.2505

2910 North 44th Street, Suite 210

Phoenix, AZ 85018-7256

Jay Bradford, Commissioner Office: 501.371.2600

Arkansas Department of Insurance Fax: 501.371.2618

1200 West 3rd Street 800.852.5494 (Consumers)

Little Rock, AR 72201-1904 800.282.9134 (Toll-Free)

800.224.6330 (Seniors Only)


Steve Poizner, Commissioner Office: 916.492.3500

California Department of Insurance Fax: 916.445.6552

300 Capitol Mall, Suite 1700 800.927.4357 (State Only)

Sacramento, CA 95814
State of California Office: 415.538.4010

Legal Division

45 Fremont Street, 23rd Floor Fax: 415.904.5889

San Francisco, CA 94105

Consumer Services Division

300 South Spring Street, South Tower Office: 213.897.8921

Los Angeles, CA 90013 800.927.4357 (State Only)

Mary Morrison, Commissioner Office: 303.894.7499

Colorado Division of Insurance Fax: 303.894.7455

1560 Broadway, Suite 850 800.930.3745 (State Only)

Denver, CO 80202

Thomas R. Sullivan, Commissioner Office: 860.297.3800

Connecticut Department of Insurance Fax: 860.566.7410

P.O. Box 816 800.203.3447 (State Only)

Hartford, CT 06142-0816
153 Market Street, 7th Floor

Hartford, CT 06103


Karen Weldin Stewart, Commissioner Office: 302.674.7310

Delaware Department of Insurance Fax: 302.739.5280

Rodney Building 800.282.8611 (State Only)

841 Silver Lake Boulevard

Dover, DE 19904

District of Columbia

Gennet Purcell, Esq., Acting Commissioner Office: 202.727.8000

Department of Insurance, Securities & Banking Fax: 202.535.1196

Government of the District of Columbia

810 First Street, N.E., Suite 701

Washington, DC 20002


Kevin McCarty, Commissioner Office: 850.413.5914

Office of Insurance Regulation Fax: 850.488.3334

The Larson Building 800.342.2762 (Helpline)

200 East Gaines Street, Room 101A

Tallahassee, FL 32399-0301


John Oxendine, Commissioner Office: 404.656.2070

Georgia Department of Insurance Fax: 404.657.8542

2 Martin Luther King Jr. Drive 800.656.2298 (State Only)

West Tower, 704

Atlanta, GA 30334


Gordon Ito, Commissioner Office: 808.586.2790

Hawaii Insurance Division Fax: 808.586.2806

Department of Commerce & Consumer Affairs

P.O. Box 3614

Honolulu, HI 96811-3614

335 Merchant Street, Room 213

Honolulu, HI 96813


William Deal, Director Office: 208.334.4250

Idaho Department of Insurance Fax: 208.334.4398

700 West State Street, 3rd Floor 800.721.3272 (State Only)

Boise, ID 83720-0043

Michael McRaith, Director of Insurance Office: 217.785.4515

Illinois Department of Insurance Fax: 217.782.5020

320 West Washington Street, 4th Floor 877.527.9431 (Toll-Free)

Springfield, IL 62767-0001
100 West Randolph Street, Suite 9-301 Office: 312.814.2420

Chicago, IL 60601-3395 Fax: 312.814.5416


Carol Cutter, Commissioner Office: 317.232.2385

Indiana Department of Insurance Fax: 317.232.5251

311 West Washington Street, Suite 300

Indianapolis, IN 46204-2787

Susan Voss, Commissioner Office: 515.281.5705

Iowa Insurance Division Fax: 515.281.3059

330 East Maple Street 877.955.1212 (State Only)

Des Moines, IA 50319

Sandy Praeger, Commissioner Office: 785.296.3071

Kansas Insurance Department Fax: 785.296.7805

420 S.W. 9th Street 800.432.2484 (State Only)

Topeka, KS 66612-1678

Sharon P. Clark, Commissioner Office: 502.564.3630

Kentucky Office of Insurance Fax: 502.564.1453

P.O. Box 517 800.595.6053 (State Only)

Frankfort, KY 40602-0517 800.648.6056 (TTY)
215 West Main Street

Frankfort, KY 40601


James J. Donelon, Commissioner Office: 225.342.5900

Louisiana Department of Insurance Fax: 225.342.8622

Attn: Chad Brown 800.259.5300 (State Only)

P.O. Box 94214 800.259.5301 (State Only)

Baton Rouge, LA 70804-9214

1702 North 3rd Street

Baton Rouge, LA 70802


Mila Kofman, Superintendent Office: 207.624.8475

Maine Bureau of Insurance Fax: 207.624.8599

Department of Professional & Financial Regulations 800.300.5000 (State Only)

State House Station

Augusta, ME 04333-0034

76 Northern Avenue

Gardiner, ME 04345


Elizabeth Sammis, Commissioner Office: 410.468.2090

Maryland Insurance Administration Fax: 410.468.2020

200 St. Paul Place, Suite 2700 800.492.6116 (Toll Free)

Baltimore, MD 21202-2272 800.846.4069 (Fraud)

800.735.2258 (TTY)


Joseph G. Murphy, Commissioner Office: 617.521.7794

Massachusetts Office of Consumer Affairs Fax: 617.753.6830

& Business Regulation Division of Insurance 617.521.7794 (Hotline)

1000 Washington St., 8th Floor

Boston, MA 02118-2218


Ken Ross, Commissioner Office: 517.373.0220

State of Michigan Fax: 517.335.4978

Office of Financial & Insurance Services 877.999.6442 (Toll-Free)

Attn: Office of the Commissioner

P.O. Box 30220

Lansing, MI 48909
Ottawa Building, 4th Floor

611 West Ottawa

Lansing, MI 48913

Glenn Wilson, Commissioner Office: 651.296.4026

Minnesota Department of Commerce Fax: 651.282.2568

85 7th Place East, Suite 500

St. Paul, MN 55101-2198

Mike Chaney, Commissioner Office: 601.359.3569

Mississippi Insurance Department Fax: 601.359.2543

P.O. Box 79 800.562.2957 (State Only)

Jackson, MS 39205
1001 Woolfolk State Office Building

501 North West Street

Jackson, MS 39201

John M. Huff, Director Office: 573.751.4126

Missouri Department of Insurance Fax: 573.751.1165

301 West High Street, Suite 530 800.726.7390 (State Only)

Jefferson City, MO 65101

Monica J. Lindeen, Commissioner Office: 406.444.3497

Montana Department of Insurance Fax: 406.444.1980

840 Helena Avenue 800.332.6148 (State Only)

Helena, MT 59601

Ann M. Frohman, Director Office: 402.471.2201

Nebraska Department of Insurance Fax: 402.471.4610

Terminal Building, Suite 400 877.564.7323 (State Only)

941 O Street

Lincoln, NE 68508


Brett J. Barratt, Commissioner Office: 775.687.4270

Nevada Division of Insurance Fax: 775.687.3937

788 Fairview Drive, Suite 300 800.992.0900 (State Only)

Carson City, NV 89701-5753 888.872.3234 (Health

Complaints-State Only)
New Hampshire

Roger A. Sevigny, Commissioner Office: 603.271.2261

New Hampshire Insurance Department Fax: 603.271.1406

21 South Fruit Street, Suite 14 800.852.3416 (Toll-Free)

Concord, NH 03301
New Jersey

Thomas B. Considine, Commissioner Office: 609.292.7272

New Jersey Department of Insurance Fax: 609.777.0508

20 West State Street, PO Box 325 800.446.7467 (Toll-Free)

Trenton, NJ 08625
New Mexico

John G. Franchine, Superintendent Office: 505.827.4601

New Mexico Department of Insurance Fax: 505.476.0326

P.O. Drawer 1269 800.427.4722 (State Only)

Santa Fe, NM 87504-1269
PERA Building

1120 Paseo de Peralta

Santa Fe, NM 87501
New York

James J. Wrynn, Superintendent Office: 212.480.6400

New York State Insurance Department Fax: 212.480.2310

25 Beaver Street 800.342.3736 (Toll-Free)

New York, NY 10004-2319 888.372.8369 (Fraud)
New York Department of Insurance Office: 518.474.6600

One Commerce Plaza, Suite 1700 Fax: 518.473.4139

Albany, NY 12257
North Carolina

Wayne Goodwin, Commissioner Office: 919.733.3058

North Carolina Department of Insurance Fax; 919.733.6495

1201 Mail Service Center 800.546.5664 (State Only)

Raleigh, NC 27699-1201
Dobbs Building

430 North Salisbury Street

Raleigh, NC 27603

North Dakota

Adam Hamm, Commissioner Office: 701.328.2440

North Dakota Department of Insurance Fax: 701.328.4880

600 East Boulevard Ave., 5th Floor 800.247.0560 (State Only)

Bismarck, ND 58505-0320

Mary Jo Hudson, Director Office: 614.644.2658

Ohio Department of Insurance Fax: 614.644.3743

50 West Town Street Third Floor, Suite 300 800.686.1526 (Toll-Free)

Columbus, OH 43215-1067 800.686.1527 (Fraud)

800.891.5318 (CE)

800.686.1578 (OHIIP)


Kim Holland, Commissioner Office: 405.521.2828

Oklahoma Department of Insurance Fax: 405.521.6635

Five Corporate Plaza 800.522.0071 (State Only)

3625 NW 56th, Suite 100

Oklahoma City, OK 73107


Teresa D. Miller, Insurance Administrator Office: 503.947.7980

Oregon Insurance Division Fax: 503.378.4351

P.O. Box 14480 888.877.4894 (State Only)

Salem, OR 97309-0405
350 Winter Street NE

Salem, OR 97301-3883


Joel Ario, Commissioner Office: 717.783.0442

Pennsylvania Insurance Department Fax: 717.772.1969

Commonwealth of Pennsylvania 877.881.6388 (Consumer)

1326 Strawberry Square, 13th Floor

Harrisburg, PA 17120

Puerto Rico

Ramon Cruz Colon, Commissioner Office: 787.722.8686

Office of the Commissioner of Insurance Fax: 787.273.6082

B5 Calle Tabonuco St.

Suite 216 PMB 356

Guaynabo, PR 00968-3029

Rhode Island

Joseph Torti, III, Deputy Director and Superintendent Office: 401.222.5466

of Insurance Fax: 401.222.5475

Rhode Island Department of Business Regulation

Insurance Division

1511 Pontiac Avenue, Bldg 69-2

Cranston, RI 02920
South Carolina

Scott H. Richardson, Director Office: 803.737.6180

South Carolina Department of Insurance Fax: 803.737.6205

P.O. Box 100105 800.768.3467 (State Only)

Columbia, SC 29202-3105
300 Arbor Lake Drive, Suite 1200

Columbia, SC 29223

South Dakota

Merle Scheiber, Director Office: 605.773.3563

South Dakota Division of Insurance Fax: 605.773.5369

Department of Revenue & Regulation

445 East Capitol Avenue, 1st Floor

Pierre, SD 57501-3185


Leslie Newman, Commissioner Office: 615.741.2218

Tennessee Department of Commerce & Insurance Fax: 615.532.6934

Davy Crockett Tower, 5th Floor 800.342.4029 (State Only)

500 James Robertson Parkway

Nashville, TN 37243-0565


Mike Geeslin, Commissioner Office: 512.463.6169

Texas Department of Insurance Fax: 512.475.2005

P.O. Box 149104 800.578.4677 (State Only)

Austin, TX 78714-9104
333 Guadalupe Street

Austin, TX 78701


Neal T. Gooch, Commissioner Office: 801.538.3800

Utah Department of Insurance Fax: 801.538.3829

3110 State Office Building 800.439.3805 (State Only)

Salt Lake City, UT 84114-6901


Mike Bertrand, Commissioner Office: 802.828.3301

Vermont Division of Insurance Fax: 802.828.3306

Department of Banking, Insurance & Securities 800.964.1784 (State Only)

89 Main Street

Montpelier, VT 05620-3101


Alfred W. Gross, Commissioner Office: 804.371.9741

State Corporation Commission

Bureau of Insurance 800.552.7945 (State Only)

Commonwealth of Virginia 877.310.6560 (Ombudsman

P.O. Box 1157 and Consumer Services—

Richmond, VA 23218 Out-of-State)

Virginia Bureau of Insurance

State Corporation Commission

1300 East Main Street

Richmond, VA 23219

Virgin Islands

Gregory R. Francis Office: 340.774.7166

Lieutenant Governor/Commissioner Fax: 340.774.9458

#18 Kongens Gade

Charlotte Amalie, St. Thomas, VI 00802-6487
Division of Banking & Insurance Office: 340.773.6459

1131 King Street, Suite 101 Fax: 340.719.3801

Christiansted, St. Croix, VI 00820

Mike Kreidler, Commissioner Office; 360.725.7000

Washington State Office of the Insurance Commissioner Fax: 360.586.2018

P.O. Box 40256 800.562.6900 (State Only)

Olympia, WA 98504-0256
Washington State Office of Insurance

Insurance 5000 Building

5000 Capitol Way Blvd., SE

Tumwater, WA 98501

West Virginia

Jane L. Cline, Commissioner Office: 304.558.3354

West Virginia Department of Insurance Fax: 304.558.4965

P.O. Box 50540 888.879.9842 (Consumer

Charleston WV 25305-0540 Service Division-State Only)
State of West Virginia

1124 Smith Street

Charleston, WV 25301

Sean Dilweg, Commissioner Office: 608.266.3585

Office of the Commissioner of Insurance Fax: 608.266.9935

State of Wisconsin 800.236.8517 (State Only)

P.O. Box 7873

Madison, WI 53707-7873

125 South Webster Street

Madison, WI 53703-3474


Ken Vines, Commissioner Office: 307.777.7401

Wyoming Department of Insurance Fax: 307.777.2446

106 East 6th Avenue 800.438.5768 (State Only)

Cheyenne, WY 82002-0440
American Samoa

Aoomalo Manupo Turituri, Commissioner Office: 684.633.4116

Office of the Governor Fax: 684.633.2269

American Samoa Government

Pago Pago, American Samoa 96799

John P. Camacho, Banking and Insurance Commissioner Office: 671.635.1817

Department of Revenue & Taxation Regulatory Division Fax: 671.472.2643

P.O. Box 23607

Barrigada, Guam 96921
Building 13-3, 1st Floor

Mariner Avenue

Tiyan, Barrigada, Guam 96913

Mariana Islands

Michael Ada, Commissioner Office: 670.664.3064

Commonwealth of the N. Mariana Islands

Department of Commerce

Office of the Insurance Commissioner

Caller Box 10007 CK

Saipan, MP 96950
*Source: Home page of the National Association of Insurance Commissioners (accessed August 30, 2010)

The Food and Drug Administration’s MedWatch program was formally launched in June 1993. It solicits reports from health professionals about serious and adverse events that occur through the use of medical devices, prescription and over-the-counter drugs and other FDA-regulated products. The agency defines an adverse event as “any undesirable experience associated with the use of a medical product in a patient” and considers an event to be serious when the outcome is: death, congenital anomaly, or requires intervention to prevent permanent impairment or damage. Reports to MedWatch are confidential, and health care providers are not required to present proof when reporting an adverse incident or problem product.

The AGD has joined the ADA, American Medical Association, and more than 50 other organizations as an FDA MedWatch Partner. As a MedWatch Partner, we inform our members about this program and to motivate them to play a role in postmarket surveillance.
As of February 1994, 65 percent of all MedWatch reports were about an adverse drug event, 20 percent regarded medical devices, 11 percent a drug quality problem, four percent were biologic and one percent related to food. One percent of all individuals reporting to MedWatch were dentists.
You may request a form for reporting adverse events by either mail or fax to:
MedWatch Food and Drug Administration

5600 Fishers Lane, HFD-200 5600 Fishers Lane

Rockville, MD 20857 Rockville, MD 20857-0001

800.332.1088 888.463.6332

Fax: 800.332.0178

Federal Agency Contact Names and Addresses:

Because of the active role that the AGD is taking in access to care issues, a constituent president may need to make contact with representatives of HHS agencies. To maintain open lines of communications, we must know how to contact our counterparts in other professional associations and government agencies. A list of the HHS agencies and their missions.

Centers for Disease Control and Prevention—Division of Oral Health—The CDC is the federal agency with primary responsibility for community-based programs aimed at preventing oral disease and promoting oral health, and for applied research to enhance oral disease prevention. The DOH takes the lead for these activities through four main approaches: monitoring oral diseases, promoting effective prevention strategies, building capacity within state and local health infrastructures, and guiding infection control in dentistry.
Centers for Medicare & Medicaid Services (CMS)—formerly the Health Care Financing Administration (HCFA)—administers the Medicare and Medicaid programs, which provide health care to America’s aged and indigent populations, about one in every four Americans, including nearly 18 million children and nursing home coverage for low-income elderly. The CMS also administers the new Children’s Health Insurance Program through approved state plans that cover more than 2.2 million children.
Health Resources and Services Administration (HRSA) helps provide health resources for medically underserved populations. HRSA supports a nationwide network of 643 community and migrant health centers, and 144 primary care programs for the homeless and residents of public housing, serving 8.1 million Americans each year. HRSA also works to build the health care workforce and maintains the National Health Service Corps, oversees the nation’s organ transplantation system, works to decrease infant mortality and improve child health and provides services to people with AIDS through the Ryan White CARE Act programs.
National Institutes of Health—National Institute of Dental and Craniofacial Research (NIH/NIDCR)—The mission of the National Institute of Dental and Craniofacial Research (NIDCR) is to the promote the general health of the American people by improving their oral, dental and craniofacial health. Through nurturing fundamental research and the development of researchers, the NIDCR aims to promote health, to prevent diseases and conditions, and to develop new diagnostics and therapeutics. Knowledge acquisition through science and effective and efficient science transfer are the means used to contribute to improved quality of health.
Interprofessional Relations:

As access to care issues emerge at the forefront, many organizations other than the AGD will be involved in alleviating lapses in patient care. Recent legislative actions are opening caries prevention modalities that once were the sole purview of dentistry. Some states are allowing compensation by Medicaid for fluoride varnishes placed by pediatricians. Other states are expanding the role of dental auxiliaries by loosening the supervision requirements by dentists. A partial listing of professional contacts follows:

  • The American Academy of Pediatrics (AAP)—The mission of the AAP is to attain optimal physical, mental, and social health and well being for all infants, children, adolescents, and young adults. To this purpose, the AAP and its members dedicate their efforts and resources.

The American Academy of Pediatrics

141 Northwest Point Boulevard

Elk Grove Village, IL 60007-1098


  • American Academy of Pediatric Dentistry (AAPD)—The AAPD is dedicated to improving and maintaining the oral health of infants, children, adolescents, and persons with special health care needs.

American Academy of Pediatric Dentistry

211 East Chicago Avenue, Suite 1700

Chicago, IL 60611-2637


  • The American Dental Association (ADA)—The ADA is the professional association of dentists committed to the public’s oral health, ethics, science and professional advancement; leading a unified profession through initiatives in advocacy, education, research, and the development of standards.

American Dental Association

211 East Chicago Avenue

Chicago, IL 60611

Emergency Preparedness:

In light of the occurrences of September 11, 2001, dental organizations and individual dentists have become more interested in the field of emergency preparedness. With proper training, dentists can be valuable adjuncts in emergency medical care, mass casualty management, forensic identification of victims, or many other fields.

Constituents can organize and offer emergency preparedness training sessions. Individual dentists can become involved in local and national efforts. Again, using the Internet, many valuable sources for information on emergency preparedness can be found by going to a web browser as above and typing “Emergency Preparedness.”
Examples of some Web sites found are listed as follows: - Home page of the U.S. Department of Health and Human Services, Office of Emergency Preparedness (OEP) —Home page of the U.S. Federal Emergency Management Agency (FEMA) —CDC page for Public Health Emergency Preparedness and Response
In addition, many state and local groups have Web sites to be explored. Involvement of constituents or individual members is limited only by comfort levels and depth of training.

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