All prescriptions are provided by consumers shopping on Eyeconic.
What if I’d rather not confirm or release my patient’s prescription?
You can decline to verify prescriptions. But in the interest of creating the most positive patient experience possible, we would encourage you to confirm or release your patients’ prescriptions.
If you choose not to verify prescriptions, federal law allows Eyeconic to fill prescriptions where verification is attempted but not confirmed by the prescribing doctor within a designated period of time.
I never confirmed the prescription. Why did you fill it?
To provide the best consumer experience, we moved ahead to complete the transaction. While we are allowed by federal law to fill a prescription as long as we follow the federal rules on verification procedures, it is always our preference that the prescribing doctor verify within the designated period of time.
Frequently Asked Questions –Fitting, Adjustment, and Redos
We accept returns on all orders on Eyeconic within 30 days from the ship date of the order.
We want your patients to be thrilled with their purchase—if not, we’re happy to give them a refund or exchange. And we cover the shipping on any returns, whatever the reason.
Did the shopper type in the wrong prescription? They send the lenses back and we replace them. They just need to cover the cost of the new lens.
Did we make a mistake? We guarantee 100% accuracy! We’ll either replace the lenses at no charge or give the shopper a 100% refund.
In the future when Eyeconic offers frames for sale--
Does the shopper want to return non-defective frames?For most shoppers, there will no cost to return a frame they don’t like. For the rare shopper who orders and returns multiple non-defective frames, there will be a 20% restocking fee.
Who is filling the prescription?
Initially, Eyeconic prescription eyewear orders will be filled by VSP Labs-Sacramento.
What happens if a frame my patient bought breaks while I fit it?